Head of Risk

About the Role

We are looking for an experienced Head of Risk to build and lead a scalable operational function responsible for ensuring secure, efficient, and compliant customer operations across multiple markets.

In this role, you will own the strategy, processes, and performance of operational areas related to risk management, fraud prevention and customer verification. Working cross-functionally with Product, CRM, Customer Support, Finance, and Executive Leadership, you will establish efficient operational frameworks, implement scalable controls, and build high-performing teams that support the company's growth.

Key Responsibilities

• Build, lead, and continuously improve the company's Risk Operations function from the ground up.
• Develop operational strategies, policies, and procedures that minimize business risk while maintaining an excellent customer experience.
• Design and optimize end-to-end operational processes related to customer verification, fraud prevention, payment operations, and financial security.
• Establish effective risk controls, monitoring frameworks, and escalation procedures across all operational workflows.
• Lead investigations into high-risk activities and ensure timely resolution of operational incidents.
• Define and monitor KPIs, operational metrics, and reporting to drive performance and informed decision-making.
• Build and manage relationships with external providers, including payment partners, verification vendors, and fraud prevention solutions.
• Partner closely with Product, CRM, Finance, Customer Support, and Technology teams to implement scalable operational solutions.
• Lead, mentor, and grow a high-performing international team, fostering a culture of ownership, accountability, and continuous improvement.
• Identify automation opportunities and implement operational efficiencies to support business scalability.
• Ensure all operational processes comply with internal policies, regulatory requirements, and industry best practices.

Requirements

• 5+ years of leadership experience in Risk Operations, Fraud Prevention or a similar function within the iGaming industry.
• Proven experience building and scaling operational teams and processes.
• Strong understanding of operational risk management, customer verification, fraud prevention, payment operations, and financial controls.
• Experience working withKYC solutions, and fraud detection platforms.