IT Specialist (starts at 7-00 AM (EET))
IT Specialist (starts at 7:00 AM (Kyiv time))
Львів, за кордоном, віддалено
We are looking for a hands-on IT Specialist to own the day-to-day technology experience of our employees. This role combines end-user support, device and identity management, and operational ownership of our SaaS stack — making sure every team member is equipped, secure, and productive from day one. The ideal candidate is proactive, organized, service-minded, and comfortable working independently across a broad set of responsibilities.
• Location: Lviv or Remote
• Employment type: Full-time
• Work schedule: starts at 7:00 AM (Kyiv time)
Responsibilities:
• Hardware & devices: procure, configure, deploy, and track laptops, phones, and peripherals; maintain an accurate asset inventory (lifecycle, warranty, disposal) and handle repairs/RMA with vendors.
• Device management (JumpCloud): administer JumpCloud as the MDM platform across macOS, Windows — device enrollment, configuration policies, security baselines, full-disk encryption, patching, and remote lock/wipe.
• Identity & accounts (JumpCloud): manage users, groups, and devices in JumpCloud as the central directory; configure SSO, MFA, and password policies; integrate cloud apps via SAML/SCIM and apply least-privilege access.
• Onboarding & offboarding: own the IT side of joining and leaving — prepare hardware, provision accounts and access from role-based templates, and securely revoke access and recover devices on exit.
• SaaS administration: manage the company SaaS stack (Google Workspace, Slack, Zoom, Atlassian, 1Password, GitHub etc.) — provisioning, licenses, renewals, and cost optimization, ideally automated via JumpCloud SSO/SCIM.
• End-user support: Serve as the primary point of contact for end-users, delivering timely and effective IT support (including but not limited to hardware, software, accounts, and connectivity); triage and resolve tickets within SLAs and maintain a knowledge base.
• Operations & security: maintain IT documentation and runbooks, support office infrastructure, enforce security/compliance policies, and assist with audits.
• AI tools & productivity: leverage approved AI tools to support day-to-day IT operations, research solutions, and improve the efficiency and quality of end-user support.
Requirements:
• 2+ years of experience in an IT support / IT administration / helpdesk role.
• Hands-on experience with macOS and Windows, plus iOS/Android device management.
• Experience administering JumpCloud (or a comparable MDM + directory platform such as Jamf, Intune, or Okta).
• Solid understanding of user accounts, permissions, SSO, and MFA.
• Familiarity with ITIL best practices and a willingness to learn and apply structured IT support processes.
• Experience administering SaaS tools and managing licenses.
• Strong troubleshooting skills and a structured, methodical approach.
• Service-oriented attitude; able to prioritize and work independently.
• Fluent English, written and spoken.
Preferred Qualifications:
• JumpCloud certification (Core / Admin) or equivalent platform experience.
• Scripting and automation skills (Bash, PowerShell, Python) — including JumpCloud Commands / API, and remote support software (TeamViewer, TightVNC etc.).
• Knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Familiarity with security/compliance frameworks (ISO 27001, SOC 2).
We Offer:
• Opportunity to propose solutions and influence technical decisions.
• Dynamic and challenging tasks.
• Team of experienced professionals.
• Competitive salary.
• Low bureaucracy.
• Continuous self-improvement.
• Long-term employment with paid vacation and social benefits.
• A bunch of perks 😊