Technical Support Engineer

We're looking for a Technical Support Engineer to handle day-to-day issues and bug reports from our customer - an AI platform. You'll be the first point of contact: understanding the issue, reproducing it, and either resolving it yourself or documenting it clearly for the developers. 
Working hours: 5:00 PM – 2:00 AM Kyiv time (EET/EEST), aligned with Los Angeles business hours.

Responsibilities: 

• Receive and respond to customer requests in a clear, professional manner 
• Reproduce reported bugs manually to confirm they're real (vs. a misunderstanding) before escalating 
• Create well-structured tickets with steps to reproduce, expected vs. actual behavior, severity, screenshots, and relevant context so developers can pick them up efficiently 

Requirements: 

• Around 1 year of experience in a similar role (technical support, QA, or customer-facing engineering)  
• Strong verbal and written English — clear, precise, and audience-aware (B2 and above) 
• Technical degree (Computer Science, Engineering, or related) 
• Ability to write structured bug reports and support tickets 
• Analytical mindset: able to isolate problems, spot patterns, and document findings 

• Methodical, proactive, and comfortable with ambiguity — you triage early, flag blockers, and finish what you investigate 

   

Nice to have: 

• Comfortable reading and interpreting code (understanding logic and spotting where failures might originate — not writing production code) 
• Familiarity with REST APIs and log analysis (reading responses, identifying error codes, tracing request flows) 

We offer: 

• Long-term Stability: A long-term, stable engagement on an AI product, working closely with an international client and development team 
• Cutting-Edge Tools: Access to premium AI tools (Cursor Pro / Claude Code / GitHub Copilot, etc.) 
• Collaborative Environment: Join a team that values collaboration, creativity, and mutual respect 
• Career Growth: Performance reviews and constructive feedback 
• Generous Time Off: 20 paid vacation days and 15 sick leave days annually, ensuring you have the time to recharge 
• Professional Development: We support your growth by compensating for courses, certifications, and other educational opportunities 
• Flexible Work Options: Work remotely from the comfort of your home  

Recruitment Process: 
1. HR Interview 
2. Tech&Final Interviews 
3. Job Offer   

If you have any questions or need clarifications, feel free to reach out to our Talent Hunter Team by email.