Community Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications and regulatory technologies. 

We are looking for a Community Manager to join our team!

Requirements:

- Experience in the casino industry with a strong understanding of audience behavior and engagement patterns within the vertical;
- 2+ years of experience as a Community Manager / Social Media Manager, with a primary focus on Telegram, Instagram, and Discord;
- 1+ year of experience in the iGaming, gambling, or betting industry;
- Proven track record of delivering successful engagement initiatives, communication campaigns, and measurable growth in community metrics, including retention;
- Strong communication skills and high emotional intelligence, with the ability to engage diverse audience segments, de-escalate negative situations, and maintain a consistent, authentic brand tone of voice (TOV);
- Solid understanding of social media and community analytics, including Engagement Rate (ER), Click-Through Rate (CTR), DAU/WAU/MAU, Active Chatters, User-Generated Content (UGC) Share, sentiment analysis, and community growth metrics;
- Experience with community management and SMM automation tools, including chatbots, CRM platforms, tracking systems, and dashboard-driven reporting;
- Proactive, self-driven, and ownership-oriented mindset, with the ability to manage multiple projects and priorities simultaneously.

Will be plus:

- Portfolio with case studies demonstrating growth in engagement, community quality, or retention metrics;
- Hands-on experience with ManyChat / Make / Zapier, Telegram Bots, Meta Business, WhatsApp Business, ClickUp, Tableau, etc.;
- Experience building chat rules, anti-spam logic, crisis communication scripts, and incident escalation workflows;
- Basic content production skills: creating briefs for designers, understanding short-form video content, and visual presentation of community mechanics;
 

Soft Skills:

- Empathy and emotional intelligence;
- Communication and facilitation skills;
- Conflict management;
- Organizational and time management skills;
- Flexibility and adaptability.

Responsibilities:

- Manage communities on Telegram / Instagram and other social platforms, adapting communication to Casino audiences, local context, and brand TOV;
- Launch and develop engagement and gamification mechanics: polls, quizzes, AMAs, challenges, rankings, game-like activities, weekly and monthly activation scenarios;
- Monitor chat quality: response speed, accuracy, empathy, routing of inquiries, and escalation of issues to support / product / CRM / retention teams;
- Maintain community content cadence: formats, activity scripts, template libraries, basic design briefs, and content support for engagement mechanics;
- Collect and systematize audience feedback, identify recurring pain points, behavioral patterns, and community needs;
- Own regular reporting and KPI analytics: Active Chatters, ER, UGC Share, CTR, sentiment, growth, response quality;
- Test hypotheses, evaluate mechanic performance, compare results over time, and propose improvements;
- Track competitors and adapt best-performing community mechanics to the relevant vertical;
- Participate in setup and usage of automation tools, bots, CRM systems, and dashboards in collaboration with cross-functional teams.

What are the conditions and bonuses?

☘️An exciting and challenging job in a fast-growing product company, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and other;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

📍Beautiful offices in Warsaw, Limassol work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day;

🧑🏻‍💻Laptop & all necessary equipment for work according to the ecosystem standards;

🏖Paid vacations, personal events days, days off;

🫖Paid sick leave;

👨🏻‍⚕️Medical insurance;

💵Referral program enjoy cooperation with your colleagues and get the bonus;

📚Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;

🗣Free internal English courses;

🧘Sport benefit;

🦄Multiple internal activities: online platform for employees with quests, gamification and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays;

🎳Company events, team buildings.