Support Manager

We are a modern online project with an international audience, where user experience, response speed, and security play a key role. As we continue to grow, we are looking for a Support Manager to help us maintain a high level of service.

Responsibilities:
— Handle incoming user requests via LiveChat and HelpDesk;
— Assist with technical, general, and payment-related inquiries;
— Provide guidance on platform functionality, bonus policies, and verification procedures;
— Escalate complex cases to relevant teams;
— Contribute to the improvement of internal support processes.

Requirements:
— English proficiency at B2 level or higher;
— Stress resistance and strong attention to detail;
— Technical literacy, understanding of blockchain fundamentals;
— Experience in iGaming is preferred, but not mandatory;
— Experience with LiveChat or similar systems is a plus.

What we offer:
— Remote work with a 2/2 shift schedule;
— Salary in white USDT crypto;
— Training and support from an experienced international team;
— Opportunity for growth within the project.