Account Management Coordinator

About the Company

Digis is a European IT company (part of Fiverr) with 200+ specialists delivering high-load SaaS platforms, enterprise solutions, and cloud-native products for clients worldwide. We build long-term engineering teams and ensure transparency, stability, and professional growth for every talent.
About the Client & Project

It is a leading digital agency providing bespoke website design, technology solutions, and dynamic marketing strategies to Luxury Hotel Brands worldwide. We work strategically with hotels, understanding their ambition, and we work with them to maximize their direct booking strategy. Our difference is the combined optimization of Strategic Planning, Technology, and Service across the complete customer journey that powerfully boosts results. Our head office is in Galway, Ireland, with a sales office in London and a development team in Tenerife.

Project Advantages:

• Premium domain - work with Prestigious Luxury Hotel Brands Worldwide.
• The company works with independent hotels across different markets, so the work does not become repetitive or template-based. Each client has its own context, challenges, and business model, which gives the team a better understanding of different markets and the specifics of the hospitality industry in various countries.
• Not just admin role - role includes preparing monthly reports, QBR materials, Booking Engine revenue insights, and follow-ups that Account Managers use in client meetings and decision-making 
• The AM Assistant will work closely with Account Managers, Digital Marketing, Web, Development, and Finance teams, which gives good exposure to how client delivery works end-to-end 
• This is a good role for someone who wants to grow into Account Management, Customer Success, or Client Operations. 
• The company invests in internal training, product knowledge, and team knowledge sharing
• Long-term opportunity.

Responsibilities:

• Contact colleagues from the Digital Marketing team who work with the relevant clients and gather updates on SEO and PPC performance for the previous month, as well as the strategy and action plan for the next month. 
• Use automatically generated system reports to add Booking Engine Revenue data to the client presentation in Canva. Review the numbers, highlight key points, and suggest possible improvements where relevant. 
• Review the client’s website and Booking Engine to identify any outdated, incorrect, or irrelevant information that should be updated or removed.

Requirements:

• At least 1 year of experience in operations, administrative support, coordinator, or assistant roles 
• Any ticketing/task management (e.g., Jira, Zendesk, Asana, Monday.com, Trello, etc) - any experience
• Any spreadsheets/reporting tools (e.g., Excel, Google Sheets, Power BI, HubSpot reports, or similar) - any experience
• English level: High level, involving frequent and extended meetings in English.

If you’re interested in this opportunity, please let me know, and I’ll send you more information. I look forward to hearing from you!