Junior TechOps Specialist (L2 Support)

This position requires flexibility to work in a two-shift rotation. Shifts rotate on a bi-weekly basis (every two weeks): 

• Morning shift: 10:00 – 19:00 Kyiv time 
• Late shift: 14:00 – 23:00 Kyiv time 

The Opportunity 

We are looking for a motivated Junior TechOps Specialist to join our operations team. 

This is a great entry point into technical operations: you'll work alongside experienced L2/L3 engineers, build hands-on MS SQL Server and application-support skills, and take on increasing ownership as you grow. 

You'll get structured mentorship, clear escalation paths for complex issues, and the chance to develop quickly within a skilled international engineering team. 

What We're Looking For 

Database Skills 

• Some hands-on exposure to MS SQL Server (2012 or higher) - through work, coursework, or personal projects 
• Basic SQL writing skills - CRUD operations, simple queries; willingness to learn stored procedures and index management 
• Interest in learning query performance troubleshooting (execution plans, blocking, deadlocks) 
• Understanding of basic DB maintenance concepts: backups, integrity checks, indexing 
• Awareness of backup / restore and disaster recovery fundamentals is a plus 

Technical Operations & L2 Support 

• Good written and spoken English required 
• Basic familiarity with Jira for writing clear tickets 
• Willingness to contribute to a Confluence knowledge base in clear, readable language 
• Some exposure to log management or monitoring platforms (GrayLog, Elastic, or similar) is a plus 
• Basic understanding of REST APIs - Postman, Swagger - is a plus 
• Eagerness to learn troubleshooting of applications with multiple third-party integrations 

Nice to Have 

• Any exposure to payment processors or payments integrations 
• Internship or junior-level support experience in a SaaS or tech environment 
• Coursework or interest in SQL/Power BI reporting 
• Basic familiarity with Windows Server administration 

Soft Skills 

• Logical and analytical approach to learning and diagnosing problems 
• Clear, concise written communication 
• Active listening and a collaborative approach to conflict resolution 
• Empathy and positivity, even under pressure 
• Strong self-management and eagerness to learn 
• Comfortable working flexible hours and non-standard shift schedules 

What You'll Do 

• Provide L2 technical support for your shift window - helping diagnose and resolve application and database issues, escalating complex cases to senior engineers as needed 
• Support carrier promotions across their lifecycle: preparation, testing, communication, and validation 
• Assist with database-level service configuration and maintenance tasks 
• Run UAT for new platform features ahead of production releases 
• Help troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems 
• Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry 
• Monitor platform and database health during your shift and escalate per runbook as needed 
• Contribute ideas to improve team processes, runbooks, and knowledge base quality over time 

Why Join Us 

• Hands-on learning from day one - real products, real users, real scale 
• Flat structure, minimal bureaucracy, and strong engineering culture 
• Structured mentorship and a clear growth path toward L2/L3 roles 
• Continuous learning: free English courses with native speakers, tech conferences, and internal knowledge sharing 
• Referral program, paid vacation, sick leave, and health insurance 
• Competitive compensation benchmarked to your local market 
• Friendly team atmosphere with regular corporate events