Operational Product Manager

🎯 Role Overview

We are building a B2B iGaming platform, and as an Operational Product Manager at TrueLabel you will be responsible for shaping the Casino product vision, authoring product specifications, and collaborating with customers and cross-functional teams to deliver a high-quality Online Casino solution.

You will also support and continuously improve the product post-go-live by collecting customer feedback and driving product enhancements.

⚙️Your Tasks:

• Operational Performance Management: daily monitoring of backlog health and key product performance metrics, with proactive identification and resolution of issues impacting delivery and business outcomes
• Cross-Functional Coordination: fostering effective collaboration across Product, Development, QA, Operations, and other stakeholders to ensure alignment and successful execution of initiatives
• Process Optimization: identifying operational bottlenecks, conducting process audits, and implementing continuous improvements to enhance efficiency, productivity, and overall operational performance
• Full Product Management: owning the end-to-end product process — from Backlog and Analysis to Design, Development, Testing, and Data Review
• Documentation Management: authoring technical product specifications, user guides, and product documentation at the deepest level of detail while keeping solutions simple and clear
• Backlog and Sprint Management: managing the backlog and planning sprints in alignment with sprint goals and business priorities
• Stakeholder and Delivery Management: communicating updates and results to stakeholders and leadership, ensuring the highest release quality before go-live by working closely with the QA team and conducting extensive acceptance testing

👤 Our Criteria:

• 2+ years of experience as a Product Manager in iGaming (online casino: slots / live) on Tier-1 markets
• Strong understanding of data-driven product management and user behavior analysis
• Strong business judgment and decision-making skills — ability to identify, prioritize, and articulate the highest-impact initiatives
• Deep understanding of product development planning processes and effective collaboration with technical teams (developers, designers, QA)
• Excellent communication and problem-solving skills
• Hands-on experience with tools such as Jira, Notion, Confluence, Figma or similar
• English level Upper-Intermediate or higher

Nice to have:

• Deep expertise in back-office admin panels across various platforms (white-label and proprietary)

💼 Our Offer

• Flexible work setup — work remotely or from the office, we focus on results, not location;
• Support for a comfortable work environment — we compensate coworking expenses and EcoFlow power stationsto help our team stay productive during power outages in Ukraine;
• Unlimited vacation and sick leave, because we trust our people to manage their time responsibly;
• Relocation support for team members who want to move;
• Regular performance-based bonuses that reward individual and team impact;
• Learning support — we cover 50% of professional courses and development programs;
• Language & wellbeing support — we cover 50% of English classes and psychological consultations;
• Career growth opportunities — we prioritize internal promotions and development;
• Team culture that actually feels like one — regular gifts, company merch, and team events throughout the year;
• Real impact — we are small enough for every voice to be heard and big enough to turn great ideas into action quickly.