Customer Onboarding Manager

Precoro is an innovative AI-powered procurement centralization & automation В2В SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.

 

As we scale, we’re looking for a Customer Onboarding Manager.

It is a hands-on Project & Implementation Management position. You will own the most critical stage of the customer lifecycle: the first 90 days. You will be directly responsible for leading the migration, system configuration, and process design to ensure a timely and successful Go-Live for our clients. 🌟
 

Responsibilities

Lead Client Implementation Projects:

• Own the Project Lifecycle: Act as the primary Project Manager for the implementation phase, taking clients from point-of-sale to a fully operational, live product.
• Scope & Design Workflows: Conduct deep-dive discovery sessions to map out the client’s current procurement/financial processes and translate them into custom, optimized Precoro workflows.
• Data Migration Management: Manage timelines, deliverables, and technical alignment, helping clients map and migrate their existing data (vendor lists, budgets, item catalogs) into Precoro.

• Drive Go-Live Accountability: Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies.

   

Enablement & Change Management:

• Strategic Product Walkthroughs: Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently.
• Build Knowledge Assets: Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video воркфлоус) to standardize the implementation process.

• Feedback Loop: Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

   

🎯 What You Bring (Requirements)

Must-Haves:

• Advanced English proficiency (both written and spoken) for daily complex business negotiations.
• Strong Project Management & Scoping skills: Proven ability to manage multiple concurrent projects, control deadlines, and mitigate scope creep.
• Technical & Analytical Aptitude: Experience working with Excel/Google Sheets on a high level to structure, validate, and map client metrics and data.
• Change Management Mindset: The ability to handle user resistance, simplify complex system logic, and guide corporate clients through process transformations.

• Problem-Solving Ownership: A natural curiosity to reverse-engineer technical issues and coordinate with engineering teams when complex setups (API/Integrations) require attention.

   

Nice-to-Haves:

• Experience running software implementation or onboarding for clients in the US, UK, or Europe.
• Solid understanding of core business operations (specifically finance, accounting, or procurement).
• Familiarity with B2B SaaS ecosystem, ERP systems (NetSuite, QuickBooks, Xero), or complex CRM platforms.

• Academic background in economics, finance, management, or related technical fields.

   

📈 What Success Looks Like:

• In 3 Months: Deeply master Precoro’s platform logic, configuration options, and current implementation framework. Establish solid bridges with internal Product and Sales teams, and independently lead at least 3 onboarding projects from kickoff to deployment.

• In 6 Months: Successfully drive at least 9 onboarding projects to a flawless Go-Live. Master the ability to identify client process gaps and proactively engineer workarounds. Create new, scalable deployment assets to speed up time-to-value for future accounts.

   

🎁 Why you’ll love working at Precoro:

• Trust-based management: No micromanagement — your ideas and initiatives are always encouraged.
• Supportive team culture: You’re not alone, our team is open, honest, and always ready to help.
• Reimbursement for professional learning: We invest in your growth through courses, lectures, and more.
• Flexible hours: We care about results, not how long you sit at your desk.
• 26 days off annually (15 vacation days + 11 public holidays).
• Medical insurance (after six months) and Unlimited sick leave without requiring a medical certificate. Your health matters most.
• Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!

• Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.

   

📋 What to Expect:

1. Intro-call with our recruiter (45 minutes)
2. Interview with the hiring manager (60 minutes)

3. Test day

   
   The trial period will last 3 months, after that, you’ll get lots of congratulations!

    

Join the Precoro team and let’s create innovation together! 🤩 We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.