System analyst CRM (Creatio)

Moldindconbank is looking for a Creatio System Analyst to join a digital transformation project focused on designing, configuring, and optimizing a Unified Front System (UFS) on the Creatio platform. The role involves consolidating fragmented applications into a “Single Window” ecosystem supporting SME lending, Retail operations, and Contact Center activities.

The purpose of the role is to translate complex banking requirements into clear technical specifications, scalable architecture, and efficient functional solutions, contributing to system performance, stability, and security.

What you will do :

• Design the solution architecture, including data models, object structure, and business logic within Creatio, ensuring scalability and performance
• Collect and formalize business requirements in collaboration with Product Owners (SME and Retail flows)
• Design complex integrations with Core Banking (ABS B2), Card Processing, DWH, and Telephony (Asterisk)
• Prepare detailed API specifications (REST, SOAP, OData)
• Configure Business Processes (BPMN), Dynamic Cases (DCM), and UI pages (Freedom UI) using no-code / low-code tools, leaving complex C# logic to developers
• Maintain complete technical documentation in Confluence (ER diagrams, sequence diagrams, data mapping)
• Support implementation and delivery, including participation in User Acceptance Testing (UAT)
• Monitor and optimize system performance in collaboration with development and QA teams
• Contribute to system modernization, migration, and CRM expansion initiatives

What we are looking for :

• Higher education in IT or equivalent experience
• At least 3 years of experience as a System Analyst, including 1–2 years on the Creatio (Terrasoft) platform
• Strong SQL skills (complex queries for data analysis)
• Experience with API integrations (REST, SOAP, Webhooks) and tools such as Postman / SoapUI
• Understanding of data formats such as JSON and XML
• Good knowledge of BPMN 2.0 and UML (sequence, activity, component diagrams)
• Understanding of banking processes (Credit Pipeline, KYC/KYD, Customer 360, Loan Origination) is an advantage
• Experience with high-load systems and database optimization (PostgreSQL) is an advantage
• Basic knowledge of C# (.NET) or JavaScript is an advantage
• Experience migrating legacy systems to modern CRM platforms is an advantage
• Strong analytical and problem-solving skills
• Ability to work effectively in cross-functional teams

What we offer :

• Individual career development and growth path
• Performance-based bonus system
• Continuous professional and personal training
• Participation in internal clubs and team-building activities
• Preferential banking products for employees