VIP Sport Manager

We are looking for a VIP Sport Manager who will be responsible for delivering exceptional, personalized service to our most valued sports betting players. You will act as a trusted point of contact, ensuring a premium betting experience through tailored support, proactive engagement, and a deep understanding of sportsbook users. This role requires a client-first mindset, a passion for sports, and the ability to build long-term relationships with high-value players.
 

HOW YOU WILL MAKE AN IMPACT:

• Provide personalized, premium support to VIP sports betting clients via chat, email, phone, and messengers.
• Resolve complex issues related to sports bonuses, bet settlements, limits, payments, and account verification.
• Monitor daily player betting activity, tracking gaming patterns and identifying high-value turnover.
• Design and offer personalized sports bonuses, tailored promotional campaigns, and exclusive rewards alignment with major sporting events.
• Conduct proactive outreach, regular check-ins, and celebrate player milestones to ensure maximum satisfaction and retention.
• Identify at-risk sports bettors and implement effective retention and churn-prevention strategies.
• Stay up-to-date with the global sports calendar to anticipate VIP player activity during major tournaments and championships.
• Collaborate effectively with Customer Support, Trading/Risk departments, Product, and CRM teams to optimize the VIP sports experience.
• Share client insights and feedback to help improve the Sportsbook product and internal processes.
   

WHAT WILL HELP YOU SUCCEED IN THE ROLE:

• Previous experience in Customer Support within iGaming, preferably Sportsbook (Casino experience is also acceptable).
• Strong understanding of sports betting, including odds, bet types, promotions, and sportsbook mechanics.
• Deep knowledge of major sports such as Football, Tennis, Basketball, Ice Hockey, and Esports, as well as key international sporting events.
• Experience working with VIP or high-value customers and building long-term client relationships.
• Strong problem-solving skills with the ability to resolve complex customer issues professionally and efficiently.
• Analytical mindset with the ability to interpret player activity and identify retention opportunities.
• Experience working with CRM systems, support platforms, and back-office tools.
• Excellent communication skills and English proficiency at Upper-Intermediate (B2) level or higher.
• Willingness to work flexible hours, including evenings, weekends, and major live sporting events.
   

WOULD BE A PLUS:

• Experience as a VIP Account Manager within an iGaming or Sportsbook environment.
• Knowledge of German, Spanish, French, or other European languages.
• Passion for niche sports or emerging Esports disciplines.
   

WHY YOU’LL LOVE IT HERE:

• Flexible working hours and a remote work setup, so you can plan work around your life and not your life around work!
• Unlimited vacation days and paid sick leave—because your rest matters.
• A competitive compensation that truly reflects your skills and expertise.
• Employee referral bonus and gifts to celebrate your special occasions.
• 50% financial support for learning expenses to supercharge your professional growth!
• A positive atmosphere where you always feel respected and truly belong.
• Inspirational team-building activities that turn colleagues into best friends.
• Wellness benefits: We’ll support your sports passions, from yoga classes to gym memberships.
• Co-working space reimbursement to save your nerves from always working from home :)