Senior Product Manager, AI startup

What We Do

Ten8 builds AI-native automation for freight logistics — a voice agent for carrier calls and rate negotiation, and an email pipeline for load board posting and compliance. Both are live, both are generating revenue, and both need a product owner.

Why This Role

Voice AI and freight automation are among the fastest-moving areas in enterprise software. This is a high-visibility initiative with paying customers already on it. Whoever takes this role will own what gets built and why — shaping production AI products from discovery to delivery while the team around them handles the domain expertise and the technology.

The Role

The initiatives are already running. The freight expertise and AI stack are already on the team. What’s missing is someone to own the product — to run discovery, define scope, and turn customer pain into clear requirements and measurable outcomes.

• Own product discovery: customer interviews, pain mapping, expectation management
• Define MVP scope and success metrics before engineering starts building
• Own the backlog — prioritize, write clear requirements, maintain specs, communicate trade-offs
• Drive “what to build next” from customer feedback, usage data, and business goals
• Partner with engineering through our agentic SDLC: discovery → design → implementation → verification
• Run customer development sessions and validate direction before committing build capacity

What You’re Walking Into

• Discovery is our biggest challenge. Engineers are strong technically, but scoping work with customers needs reinforcement. That’s your first project.
• No tight loop yet from customer pain → requirement → shipped feature → measured outcome. You’ll build it.
• Both voice and email workstreams lack a single product owner who can say “yes, this” and “not yet, that.” That changes when you join.
• You’ll work closely with domain experts (brokers, ops) to extract requirements from a complex, fast-moving industry.

You’re a Fit If

• You’ve owned product at a startup — AI or SaaS background is a plus, not a requirement
• You run customer discovery confidently — ask the right questions, manage expectations, scope MVPs
• You write clear requirements and prioritized backlogs, not vague feature lists
• You think in metrics — conversion, retention, satisfaction — and define success before build starts
• You bring structure to ambiguity without waiting to be told what to do

On Domain Knowledge

No freight, logistics, or AI experience required. The team covers both. What we need is strong product instincts applied to a technical domain — fresh eyes are part of the value.

How We Hire

1. Take-home assignment (~45–60 min) — a real case from our product; we want to see how you think through requirements, priorities, and trade-offs
2. Interview with CTO — case review, product thinking, how you handle ambiguity, background
3. Discovery exercise (~30 min) — live session simulating a customer discovery call. You lead, we play client and domain expert.
4. Offer

No lengthy loops. We move fast.