Technical Support Engineer (iGaming Provider)
🚀 Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.
With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.
If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.
REQUIREMENTS
- 3+ years of experience in technical support, integrations, or game integrations within the iGaming industry;
- Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;
- Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;
- Experience supporting integrations from technical setup through successful go-live;
- Understanding of game lifecycle, transactions, game rounds, and game logic;
- Ability to investigate issues independently and identify root causes;
- Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;
- Ability to read technical documentation and collaborate closely with developers;
- English level B2+.
WE OFFER
- Compensation: competitive salary;
- Tech tools: modern technical equipment;
- Time Off: 20 vacation days, 10 sick days annually;
- Work-Life Balance: flexible remote, options without time tracking;
- Language Learning: reimbursement for foreign language courses;
- Support network: work with a team you can learn from and every day;
- Diversity: we pride ourselves on our international working environment;
- Power supply: compensation for electricity, power banks, generator fuel, etc.;
- Professional Growth: emphasis on internal promotions for career advancement.
RESPONSIBILITIES
- Provide technical support to partners during integration and post-launch;
- Troubleshoot integration issues and investigate technical incidents;
- Work closely with operators, aggregators, and internal development teams;
- Support new game launches and ensure stable production releases;
- Analyze logs, API responses, and integration behaviour to identify problems;
- Coordinate technical communication with partners until issues are resolved;
Maintain integration documentation and share technical knowledge internally.
CANDIDATE JOURNEY
Interview with Recruiter - Interview with Manager - Interview C-level