Affiliate Support Team Lead

Remote | Affiliate Support Team Lead
 

Our client is an international product company in the iGaming industry that is actively growing and expanding its affiliate department.
 

Responsibilities:
• Manage and develop the Affiliate Support team, including task delegation, performance monitoring, and employee growth;
• Organize and optimize partner support processes and collaboration with Affiliate Managers;
• Oversee the onboarding of new partners, tracking setup, affiliate links, postbacks, and partner accounts;
• Ensure a high level of service and timely resolution of partner inquiries;
• Monitor traffic quality, statistics accuracy, deposits, and conversions;
• Identify anomalies and suspicious activity, coordinating with Antifraud and Compliance teams;
• Collaborate with technical, finance, and legal teams on partner-related matters and integrations;
• Develop, implement, and maintain internal guidelines, procedures, and support standards;
• Analyze support process efficiency, prepare reports, and implement improvements;
• Monitor SLA compliance, KPI achievement, and service quality standards;
• Participate in process automation and scaling of affiliate operations.
 

Requirements:
• 2+ years of experience in Affiliate Support, Affiliate Management, or Affiliate Operations;
• Previous team management experience will be considered an advantage;
• Strong understanding of affiliate marketing models including CPA, RevShare, and Hybrid;
• Experience with tracking systems, affiliate platforms, and postback configurations;
• Ability to analyze traffic, conversion rates, statistics, and key performance metrics;
• Understanding of fraud prevention and traffic quality control principles;
• Experience collaborating with technical, finance, and legal teams;
• Proficiency in Excel / Google Sheets;
• Strong organizational and communication skills;
• Ability to prioritize tasks and work effectively in a fast-paced environment;
• English proficiency at Intermediate level or higher.
 

Nice to Have:
• Experience in iGaming or Betting industries;
• Experience implementing SLA, KPI, and operational procedures;
• Experience with process automation and CRM systems;
• Experience in employee onboarding, training, and development.
 

What We Offer:
• Remote work format or relocation opportunity to Cyprus;
• Full-time schedule: Monday–Friday, 10:00–19:00;
• Competitive fixed salary;
• Professional and career growth opportunities;
• The chance to make a real impact on the development of a growing affiliate business.