Datacenter Operations Engineer

Your expertise:

• Technical communication skills
• *nix and Windows experience
• Advanced knowledge of BIOS / RAID configuration
• Experience in switch ports configuration (Juniper, Brocade, Cisco)
• Knowledge of the following technologies and protocols: DHCP, VLAN, SNMP, TFTP
• Pre-intermediate or higher level of written and verbal English
• Must be able to independently manage time and reprioritize tasks as necessary while ensuring critical deadlines are met.
• Ability to work in fast-paced environment
• Ability to multitask and work under pressure
• Ability to follow instructions
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations
• High attention to the details
• Aspiration for self-education and self-development, inclination to sharing experience and helping others

Will definitely be a plus: 

• Experience in Dell OME, Supermicro Server Management Utilities
• Base knowledge of Bash / Python scripting
• Proficiency in Atlassian products

What’s in it for you? 

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• “You build it, you own it” mentality in most contexts
• Support of personal and professional development
• coverage of costs of external trainings, conferences, professional literature
• support of experienced colleagues
• in-house events and trainings
• regular knowledge sharing in teams
• English classes and speaking clubs
• Life-balance support
• truly flexible schedule, no time-tracking at all
• 25 working days of vacation
• 5 days of paid sick leave per month (if necessary) without providing a medical certificate
• generous maternity / paternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

• Test and configure new equipment:
• run stress tests to verify the functionality and integrity of servers
• review test results and analyze the equipment health
• configure and test various power devices (PDU / ATS)
• configure ports on different networking devices
• advise on physical characteristics of server hardware and related components
• initial Operating System with the basic configuration installation
• Prepare, setup and release hosting (dedicated, shared, VPS) servers to clients
• Perform various system level reliability analyses for multiple projects, review these analyses and generate relevant documentation in accordance with Namecheap procedures
• Proactively ensure the highest levels of systems and infrastructure availability
• Collaborate with the onsite personnel of various datacenters to remotely diagnose and troubleshoot and to determine tasks for fixing issues with Namecheap Infrastructure
• Collaborate with the involved team(s) regarding broken equipment troubleshoot & to determine tasks for fixing it, ensuring efficient equipment delivery to the respective service owners
• Coordinate HW upgrades with the involved teams, minimizing equipment / service downtime
• Install, configure, test and maintain HW management applications
• Test and maintain firmware on different hardware components
• Assist DCOPS team with different kind of scripts / module testing and give a user-friendly output
• Be an escalation POC for any issues related to automatic provisioning systems
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, etc.
• Produce and maintain effective and meaningful documentation for technical issues
• Present prepared materials to a variety of internal audiences
• Deliver weekly updates on status of current tickets, open issues and projects