Senior Technical Account Manager

dNovo Group (https://dnovogroup.com/) is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams. This is a senior client-facing role, not a pure support or traditional account management position. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, Wordpress, and common web-related issues.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients;
• Lead regular client meetings, strategy sessions, and performance reviews;
• Maintain consistent, proactive communication;
• Respond to inbound client inquiries within 2 business hours;
• Manage client expectations and resolve issues professionally;
• Build long-term trusted relationships;
• Ensure overall client satisfaction and retention.

Strategy, Planning & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals;
• Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps;
• Communicate strategies effectively through meetings, reports, and ongoing client updates;
• Conduct advanced keyword research and content planning;
• Identify technical SEO opportunities and growth areas;
• Perform website audits and provide actionable recommendations;
• Monitor rankings, traffic, leads, and engagement metrics;
• Deliver clear and insightful performance reports;
• Ensure implementation quality across internal teams.

Website Launch & Web Project Support

• Oversee website launches from kickoff through go-live;
• Act as the strategic bridge between clients and internal web project managers;
• Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals;
• Coordinate launch timelines, communication, and stakeholder expectations;
• Support pre-launch and post-launch client communication;
• Assist with redirect planning, launch checklists, and post-launch monitoring.

Technical Ownership

• Serve as the first point of contact for website-related technical questions and issues;
• Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues;
• Coordinate with developers and technical teams to resolve issues efficiently;
• Verify analytics, conversion tracking, redirects, and technical SEO implementations;
• Assist clients during website migrations and launch-related technical activities;
• Communicate technical concepts clearly to non-technical clients.

Qualifications

• 2+ years of experience as an Account Manager within a digital marketing agency;
• Proven experience managing digital marketing clients in an agency environment;
• Strong hands-on knowledge of SEO strategy and execution;
• Deep understanding of keyword research, technical SEO, and content optimization;
• Experience managing or supporting website projects from kickoff to launch;
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, and website launch processes;
• Ability toidentify and troubleshoot common website and tracking issues;
• Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools;
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools;
• Excellent English communication and presentation skills;
• Strong analytical and problem-solving abilities;
• Highly organized, detail-oriented, and proactive;
• Ability to manage multiple client accounts in a fast-paced agency environment;
• Consistent availability during EST business hours (9 AM-6 PM).

What We Offer

• Competitive salary (negotiable, based on experience and qualifications);
• Long-term career opportunity;
• Supportive international team;
• Performance-driven culture;
• Ongoing professional development and training;
• Opportunity to work with a diverse portfolio of growing businesses across North America.