Junior TechOps Specialist (L2 Support)

Full-Time · Remote · EU/UA

Technical Operations
 

This position requires flexibility to work in a two-shift rotation. Shifts rotate on a bi-weekly basis (every two weeks):

• Morning shift: 10:00 – 19:00 Kyiv time
• Late shift: 14:00 – 23:00 Kyiv time
   

About B2B Soft

B2B Soft is a world-leading SaaS solutions provider focused on the Telecom and General Retail industries. Our innovative product suite delivers omni-channel software and hardware solutions powered by Business Intelligence, Artificial Intelligence, and Machine Learning.

Recognized as an industry innovator, we partner with some of the world's leading wireless carriers - including AT&T, T-Mobile, Metro by T-Mobile, Verizon, Boost, Tracfone, GCI, Altice, and Xplornet.

Founder-led for 15+ years, we are headquartered in New York City with a diverse international team of 150+ professionals. We move fast, think big, and build products that matter - and we want you on the team.
 

The Opportunity

We are looking for a motivated Junior TechOps Specialist to join our operations team and support our second shift coverage window. This is a great entry point into technical operations: you'll work alongside experienced L2/L3 engineers, build hands-on MS SQL Server and application-support skills, and take on increasing ownership as you grow.

You'll get structured mentorship, clear escalation paths for complex issues, and the chance to develop quickly within a skilled international engineering team.
 

What You'll Do

• Provide L2 technical support for your shift window - helping diagnose and resolve application and database issues, escalating complex cases to senior engineers as needed
• Support carrier promotions across their lifecycle: preparation, testing, communication, and validation
• Assist with database-level service configuration and maintenance tasks
• Run UAT for new platform features ahead of production releases
• Help troubleshoot multi-integration issues spanning third-party APIs, payment processors, and carrier systems
• Create and maintain clear, complete documentation in Confluence and Jira for every service inquiry
• Monitor platform and database health during your shift and escalate per runbook as needed
• Contribute ideas to improve team processes, runbooks, and knowledge base quality over time
   

What We're Looking For

Database Skills

• Some hands-on exposure to MS SQL Server (2012 or higher) - through work, coursework, or personal projects
• Basic SQL writing skills - CRUD operations, simple queries; willingness to learn stored procedures and index management
• Interest in learning query performance troubleshooting (execution plans, blocking, deadlocks)
• Understanding of basic DB maintenance concepts: backups, integrity checks, indexing
• Awareness of backup / restore and disaster recovery fundamentals is a plus
   

Technical Operations & L2 Support

• Good written and spoken English required
• Basic familiarity with Jira for writing clear tickets
• Willingness to contribute to a Confluence knowledge base in clear, readable language
• Some exposure to log management or monitoring platforms (GrayLog, Elastic, or similar) is a plus
• Basic understanding of REST APIs - Postman, Swagger - is a plus
• Eagerness to learn troubleshooting of applications with multiple third-party integrations
   

Nice to Have

• Any exposure to payment processors or payments integrations
• Internship or junior-level support experience in a SaaS or tech environment
• Coursework or interest in SQL/Power BI reporting
• Basic familiarity with Windows Server administration
   

Soft Skills

• Logical and analytical approach to learning and diagnosing problems
• Clear, concise written communication
• Active listening and a collaborative approach to conflict resolution
• Empathy and positivity, even under pressure
• Strong self-management and eagerness to learn
• Comfortable working flexible hours and non-standard shift schedules
   

Why Join Us

• Hands-on learning from day one - real products, real users, real scale
• Flat structure, minimal bureaucracy, and strong engineering culture
• Structured mentorship and a clear growth path toward L2/L3 roles
• Continuous learning: free English courses with native speakers, tech conferences, and internal knowledge sharing
• Referral program, paid vacation, sick leave, and health insurance
• Competitive compensation benchmarked to your local market
• Friendly team atmosphere with regular corporate events