Support manager (Turkish language)

Done is a fast-growing international company helping distributors and trading businesses scale through financing, logistics, and supply chain management solutions, providing a full-cycle import service.
At Done, we don’t just scale businesses — we scale people who are ready to take ownership of results.

Done. More ownership. More speed. More impact. At a global scale.

We are looking for a Customer Success Specialist (Existing Clients) who wants to act as a true partner for clients, coordinate international shipments, and influence both service quality and business growth.

What will change in Done thanks to you

• clients will receive consistent, proactive, and high-quality support at every stage of delivery
• interaction processes between logistics, brokers, finance, and other teams will become more synchronized and efficient
• clients will experience greater transparency, control, and service quality when working with Done
• the company will be able to scale its client portfolio faster благодаря strong client support and long-term partnerships
• each delivery will become more structured, controlled, and predictable for both the client and the business

Your area of impact

• build and maintain long-term relationships with clients, ensuring a high level of service at all stages of delivery
• manage international shipments from China and Europe, proposing the most efficient solutions for clients’ businesses
• coordinate all steps of the full-cycle delivery process (collaborating with logistics, brokers, finance, and other stakeholders)
• track shipment statuses, resolve issues оперативно, and keep clients informed at every step
• manage client projects in CRM and oversee financial settlements

To succeed at Done, you will need

• willingness to develop in the area of international trade documentation, transportation types, and customs clearance procedures
• experience with 1C, CRM systems, and MS Office
• ability to understand client needs and deliver high-quality service
• strong attention to detail, discipline, and a systematic approach to work
• proactivity, ambition, and readiness to take ownership of results
• ability to coordinate multiple processes simultaneously and collaborate effectively with cross-functional teams

What you will get at Done

• work in a fast-growing international company that scales business and creates new opportunities for people
• real impact on results: your ideas, speed of decision-making, and personal contribution truly matter
• a partner-driven team that values ownership, transparency, service mindset, and mutual support
• a strong development culture: Done Academy, internal and external training, hard & soft skills programs, PDP, 360° feedback, and clear career growth opportunities
• a professional growth environment: over 40% of managers have built their careers within the company
• official employment and stable salary payments
• premium medical insurance after the probation period
• working hours: Monday to Friday, 9:00–18:00
• office-based format
• modern designer office located at Solomianska St., 11
• corporate transport from Olimpiiska, Universytet, and Palats Sportu metro stations, plus parking compensation
• partial lunch compensation for daily comfort
• discounts on English courses and sports activities
• internal recognition system (Donecoin) and branded merchandise
• gifts and support for important personal occasions
• opportunity to invest in corporate bonds with predictable returns
• team buildings, corporate events, sports initiatives, and an active team life beyond work
• employee reservation option (subject to updated military documentation)
• equipped shelter in the business center

Our hiring process

Phone screening → Office interview with the Head of Department → Job Offer

Why Done

At Done, results are never accidental — they are driven by people.
Maybe your growth story is the next one.