Client Growth/Retention Lead

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Client Growth & Retention Lead.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.
  
  Responsibilities:
   
• Lead and develop a team of 3–5 outbound specialists (SDRs, appointment setters, campaign managers);
• Own client retention: proactively manage at-risk accounts, drive renewals and upsells;
• Build and maintain repeatable playbooks — onboarding, escalation, QA, campaign optimization;
• Be the main point of contact for US/Canada clients: status calls, strategy reviews, tough conversations;
• Monitor and improve campaign performance: email deliverability, LinkedIn outreach, reply rates, appointment metrics;
• Work closely with internal ops to ensure smooth delivery and fast issue resolution.
  
  Requirements:
   
• 3+ years in B2B lead gen, appointment setting, or outbound agency environment;
• 2+ years managing a team (3–5 people);
• Proven track record of retaining and growing a client portfolio — you know how to save a client before they churn;
• You've built things that outlast you: onboarding docs, escalation flows, campaign frameworks;
• Deep understanding of outbound mechanics: email infrastructure, LinkedIn, sequencing, KPIs;
• C1+ English — comfortable running strategic calls with founders and executives in North America;
• Available during US/Canada business hours (overlap with EST/PST required)
  
  We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!