Incident Manager

RedCore is an international business group that creates technological solutions for digital markets. Our products and services cover fintech, marketing, e-commerce, customer service, communications, and regulatory technologies.

We are looking for an Incident Manager to join our team! 

Requirements: 
– Proven experience in incident management, IT service management, or a related role.
– Experience with ITIL frameworks or similar methodologies.
– Ready to work in shifts (6-14 CET, 13-21 CET, oncall shift once in a week). 

Will be plus: 
- Relevant certifications (e.g., ITIL) may be preferred.

- Experience in gambling.

- Experience in Grafana, Tableau, Miro. 

Responsibilities: 
- Overseeing the incident management process and team members involved in resolving the incident.

- Responding to a reported service incident, identifying the cause, and initiating the incident management process.

- Prioritizing incidents according to their criticality, urgency and influence on the business together with PMO.

- Creating and improving regulation documents that determine incident protocols, such as how to handle DDOS threats or how to fix backend failures.

- Collaborating with the incident management team to ensure that all protocols are strictly followed.

- Registering all incidents and their resolution to see if there are recurring malfunctions.

- Adjusting and improving the incident management process as required to ensure its effectiveness.

- Communicating with the management in case of major issues found in the products and services.

- Managing and helping the incident team members to deal with workloads and to reschedule non-urgent tasks. 

Our benefits to you:
☘️An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more;

🤝🏻Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;

🧑🏻‍💻Modern corporate equipment based on macOS or Windows, and additional equipment is provided; 

🏖Paid vacations, sick leave, personal event days, days off;

💵Referral program — enjoy cooperation with your colleagues and get a bonus;

📚Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences;

🎯Rewards program for mentoring and coaching colleagues;

🗣Free internal English courses;

✈️In-house Travel Service;

🦄Multiple internal activities: online platform for employees with quests, gamification, presents, and news, clubs for movie / book / pets lovers, and more;

🎳Other benefits could be added based on your location.