Middle Technical support specialist
$$$
Product
Requirements:
- Experience in technical support
- Experience with databases and SQL
- Experience with API
- Experience with ticketing systems (Zendesk, Jira)
- Familiarity with log analysis
- Familiarity with product development life-cycle
- Familiarity with iOS, iPadOS
- Familiarity with any programming language
- English — upper-intermediate and higher (speaking and writing)
- Time management skills
- Analytical mindset
- Ability to work in a team-based environment
Responsibilities:
- Working on resolving clients issues
- Client communication and issue ownership
- Meeting SLA for owned issues
- Maintain strict and professional communication with other department
Required skills experience
| SQL | 6 months |
Required languages
| English | B2 - Upper Intermediate |
| Ukrainian | Native |
Published 12 June
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6 applications
Last responded more than a month ago
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$800-1200
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