Client Engagement Manager

We are seeking a structured and proactive Client Engagement Manager to serve as a vital support pillar for our pre-sales operations and customer engagement workflows.

In this role, you will manage pre-sale workstreams, coordinate cross-functional teams, and ensure every prospect receives a high-quality, professional, and well-organized discovery experience. Your primary goal is to ensure that every engagement follows a clear, structured process from initial contact to final proposal.

Key Responsibilities:

• Customer Engagement Scoring and Prioritization: Evaluate inbound opportunities using established criteria to ensure optimal resource allocation.
• Process Governance and Compliance: Ensure that pre-sales and discovery processes are strictly followed across the entire team.
• Information Management: Create and maintain structured shared folders for all engagement files, ensuring clear version control and easy access for all stakeholders.
• Pre-Sales Team Coordination: Act as the central point for pre-sales activities by scheduling meetings, coordinating between technical and sales teams, and tracking deliverables to ensure deadlines are met.
• Risk Identification and Escalation: Identify potential customer, commercial, or technical risks early in the pre-sales phase and escalate them to the Lead with clear context.
• Presentation and Proposal Development: Prepare clear, client-ready presentations and proposals while maintaining consistent branding, messaging, and formatting.
• Quote and Commercial Support: Assist in preparing quotes, verifying commercial assumptions, and ensuring financial accuracy within proposals.

Requirements:

• Minimum 2+ years of experience in IT services delivery or project management.
• Previous experience as a Business Analyst (BA), Project Manager (PM), or Engagement Manager.
• Strong understanding of IT services delivery models and outsourcing engagement structures.
• Proficient in business English (written and verbal) with excellent professional communication skills.
• Superior organizational abilities and project management expertise.
• Analytical mindset with the ability to assess client needs and identify appropriate solutions.
• Proactive problem-solving skills with a focus on risk management.

Will be a plus:

• Background in Sales or Business Development.
• Hands-on experience with project management tools and CRM systems.
• Experience managing and preparing formal proposals (RFPs, estimates, high-level presentations).
• Familiarity with specialized proposal and presentation software.

Stages:

1. Call with Recruiter
2. Technical Interview
3. Final Interview with Co-founder

Our Benefits:

• Opportunity to work with international clients;
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance / sport compensation / health check-up + flu vaccination at your choice;
• Education: Regular tech-talks, educational courses, paid certifications, English classes;
• Fun: Own football team, budget for team-lunches, branded gifts;
• One of the best IT employers in Lviv based on DOU rating.