Billing Manager

We are looking for a Billing Manager to support and maintain the stability of our payment infrastructure across multiple markets. This role is focused on operational excellence, payment provider management, monitoring key payment metrics, and ensuring a seamless deposit and withdrawal experience for players.

The ideal candidate has hands-on experience in iGaming payments operations, understands payment flows, PSP integrations, and knows how to quickly identify and resolve issues affecting payment performance.

This is a highly operational role, requiring strong attention to detail, ownership, and the ability to independently manage relationships with payment providers and internal stakeholders.

Key Responsibilities:

• Monitor the performance and availability of all payment methods and providers
• Track key payment metrics, identify anomalies, and proactively investigate issues
• Communicate directly with PSPs and payment providers regarding incidents, technical issues, and operational matters
• Manage day-to-day relationships with payment partners
• Participate in negotiations regarding commercial terms, fees, limits, and operational conditions with payment providers
• Investigate and resolve payment-related issues impacting player experience
• Coordinate with Product, Support, CRM, Risk, and Technical teams to ensure smooth payment operations
• Monitor deposit and withdrawal success rates and identify opportunities for improvement
• Escalate and follow up on provider-side issues until resolution
• Maintain payment documentation, provider records, and operational reports

• Support onboarding of new payment methods and providers when required

   

Requirements:

• 2+ years of experience in Billing, Payments Operations, Payments Management, Fintech Operations, or a similar role within iGaming
• Strong understanding of payment processing flows, PSPs, acquiring, withdrawals, and transaction lifecycles
• Experience working directly with payment providers and managing operational communication
• Ability to analyze payment performance metrics and identify root causes of issues
• Strong Excel / Google Sheets skills
• Experience working with payment dashboards, reporting systems, and operational monitoring tools
• Ability to independently manage multiple priorities and resolve issues with minimal supervision
• Upper-Intermediate English or higher

Nice to Have:

• Experience with SoftSwiss Casino Platform
• Experience with GR8 Tech platform
• Experience supporting LATAM markets
• Existing network of payment providers and PSP contacts
• Experience onboarding and managing local payment methods
• Basic SQL knowledge
• Experience working with BI tools and reporting platforms

Personal Qualities:

• Exceptional attention to detail
• Strong sense of ownership and accountability
• Structured and process-oriented mindset
• Excellent communication and negotiation skills
• Analytical approach to problem-solving
• Ability to remain calm and effective under pressure
• Reliability and consistency in execution
• Proactive attitude and willingness to take initiative