Inside Sales Representative / Phone Sales Specialist

Position Overview

This role is focused on converting incoming leads into paying customers.

You will answer inbound calls, follow up on web inquiries, respond to emails and text messages, qualify prospects, build trust, overcome objections, and schedule estimates for our sales team.

The ideal candidate is confident on the phone, persuasive, customer-focused, and driven by results.

Key Responsibilities

Sales & Lead Conversion

• Answer inbound sales calls.
• Convert incoming leads into scheduled appointments.
• Follow up with unsold estimates and pending proposals.
• Build rapport and trust with prospective customers.
• Identify customer needs and recommend appropriate services.
• Explain company processes, warranties, and service options.
• Consistently achieve monthly sales goals.

Lead Management

• Respond to all new inquiries within 5 minutes.
• Qualify leads and gather project information.
• Request photos, measurements, and project details.
• Maintain accurate records in CRM.
• Track all opportunities through the sales pipeline.

Customer Communication

• Handle phone calls, emails, text messages, and online inquiries.
• Keep customers informed throughout the sales process.
• Follow up on missed appointments and open estimates.
• Resolve customer concerns professionally.

Business Development

• Follow up with previous customers.
• Generate referral opportunities.
• Request online reviews after project completion.
• Build relationships with property managers, homeowners, contractors, architects, and business owners.

Requirements

Must Have

• Excellent spoken and written English.
• Strong sales and closing skills.
• Outstanding phone etiquette.
• Ability to build trust quickly.
• Strong negotiation skills.
• Self-motivated and goal-oriented.
• Experience using CRM systems.
• Reliable internet connection and quiet work environment if remote.

Preferred

• Experience in:
  • Home improvement sales
  • Window and door industry
  • Glass industry
  • Construction sales
  • Property management
  • HVAC, roofing, plumbing, or restoration sales
• Experience with:
  • GoHighLevel
  • Google Workspace