NYC Glass

About Us

We are one of New York City's leading glass and window contractors, specializing in residential, commercial, and landmark restoration projects. We are looking for a highly organized Procurement & Operations Coordinator to ensure materials are ordered accurately, projects stay on schedule, and our CRM remains up to date.

Position Summary

The Procurement & Operations Coordinator is responsible for managing material purchasing, coordinating with suppliers, supporting the estimating team, scheduling projects, and maintaining accurate procurement records within our CRM system. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Procurement & Vendor Management

• Source materials from approved suppliers.
• Request and compare supplier quotations.
• Negotiate pricing and delivery schedules whenever possible.
• Place purchase orders accurately and on time.
• Confirm all orders with suppliers.
• Monitor production status and shipping schedules.
• Follow up on delayed orders and resolve supplier issues.
• Maintain strong relationships with vendors and manufacturers.
• Track warranties, lead times, and supplier performance.

Order Management

• Review project requirements before ordering.
• Verify measurements, specifications, and quantities.
• Coordinate custom glass, hardware, windows, doors, and specialty material orders.
• Ensure all purchase orders match project specifications.
• Communicate any discrepancies immediately.

Estimating Support

• Obtain supplier pricing for quotes.
• Assist estimators with material costs.
• Maintain current supplier price lists.
• Help identify cost-saving alternatives.
• Track material cost changes.

Scheduling & Operations

• Coordinate material deliveries with project schedules.
• Schedule installations based on material availability.
• Coordinate with technicians, project managers, and office staff.
• Ensure jobs are ready before technician dispatch.
• Update project timelines when deliveries change.

CRM Management

• Maintain procurement records in the CRM.
• Update purchase order statuses.
• Upload supplier invoices and confirmations.
• Record delivery dates and tracking information.
• Keep project notes accurate and organized.
• Generate procurement reports when requested.

Inventory & Cost Control

• Monitor inventory levels.
• Recommend stock replenishment.
• Minimize waste and duplicate purchases.
• Assist with inventory audits.
• Track backordered materials.

Administrative Duties

• Maintain supplier database.
• Organize purchase documentation.
• Assist Accounting with supplier invoices.
• Ensure purchase records are complete.
• Support Operations with procurement-related tasks.

Qualifications

Required

• 2+ years of purchasing, procurement, operations, or project coordination experience.
• Excellent organizational skills.
• Strong attention to detail.
• Excellent written and verbal English communication.
• Ability to prioritize multiple projects simultaneously.
• Proficiency with CRM systems, Google Workspace, and Microsoft Office.
• Strong Excel/Google Sheets skills.
• Comfortable communicating with suppliers by phone and email.

Preferred

• Experience in the construction, glass, window, or building materials industry.
• Knowledge of purchase orders and vendor management.
• Experience reading estimates or construction drawings.
• Familiarity with ERP or procurement software.

NYC Glass & Window Repair Inc. is looking for a detail-oriented and organized Accountant / Financial Operations Specialist to manage and monitor the company's day-to-day financial information.

This position requires someone who is comfortable working extensively with our CRM system, Microsoft Excel, financial reports, invoices, payments, expenses, and job-level financial data.

The ideal candidate should understand how to prepare and analyze a Profit & Loss (P&L) Statement and be able to identify discrepancies, unusual expenses, unpaid invoices, job profitability issues, and other financial matters that require management's attention.

Key Responsibilities

• Work daily with the company's CRM system and maintain accurate financial information for every job.
• Maintain and update financial spreadsheets in Microsoft Excel.
• Prepare and review Profit & Loss (P&L) Statements.
• Track company revenue and expenses.
• Track Accounts Receivable (A/R) and outstanding customer balances.
• Track Accounts Payable (A/P) and upcoming vendor payments.
• Verify that customer payments are properly recorded and assigned to the correct jobs.
• Review invoices, deposits, progress payments, and final payments.
• Monitor overdue invoices and prepare A/R aging reports.
• Reconcile CRM financial information with accounting records and bank/credit-card transactions.
• Track material, labor, subcontractor, delivery, permit, and other project expenses.
• Calculate and monitor profitability by job.
• Compare estimated job costs with actual job costs.
• Identify jobs with low or negative margins and report them to management.
• Track vendor invoices and confirm that expenses are assigned to the correct project.
• Review credit-card expenses and receipts.
• Maintain organized digital financial records and supporting documentation.
• Assist with payroll-related financial records.
• Prepare weekly and monthly financial reports for management.
• Identify discrepancies or missing financial information and follow up with the appropriate employee or department.

Financial Reporting

The Accountant will be responsible for preparing and maintaining reports including:

• Profit & Loss (P&L)
• Balance Sheet
• Cash Flow Report
• Accounts Receivable
• Accounts Payable
• A/R Aging
• Revenue Report
• Expense Report
• Job Cost Report
• Gross Profit by Job
• Gross Profit Margin
• Monthly Financial Summary
• Budget vs. Actual
• Outstanding Customer Balances
• Vendor Payment Report

The accountant should not simply prepare reports. They must be able to understand the numbers and explain what changed, why it changed, and what requires management's attention.

CRM Responsibilities

A major part of this position is working with the company's CRM system.

The Accountant must make sure that:

• Every job has the correct contract/estimate amount.
• Deposits and customer payments are recorded correctly.
• Material and other job-related expenses are assigned correctly.
• Outstanding balances are accurate.
• Completed jobs are financially closed out.
• CRM information matches accounting records.
• Missing payments, expenses, invoices, or documentation are identified and corrected.

Microsoft Excel Skills

Strong Excel skills are required.

The candidate should be comfortable with:

• Formulas and calculations
• SUM / SUMIF / SUMIFS
• IF statements
• XLOOKUP or VLOOKUP
• Pivot Tables
• Filters and sorting
• Conditional formatting
• Financial spreadsheets
• Large datasets
• Reconciliation of information from multiple sources
• Creating management reports and summaries

Required Qualifications

• Previous experience in accounting, bookkeeping, finance, or financial operations.
• Strong understanding of Profit & Loss Statements.
• Understanding of Accounts Receivable and Accounts Payable.
• Understanding of revenue, expenses, gross profit, and net profit.
• Strong Microsoft Excel skills.
• Experience working with CRM or accounting systems.
• High attention to detail.
• Strong organizational skills.
• Ability to identify discrepancies instead of simply entering data.
• Ability to work independently and meet reporting deadlines.
• Ability to maintain confidentiality of company financial information.

Experience with construction, glazing, contracting, home improvement, or another project-based service business is a strong advantage.

Key Performance Expectations

Success in this position will be measured by:

Financial Accuracy: CRM and accounting information is complete and accurate.

A/R Control: Outstanding customer balances are monitored and followed up on.

Job Costing: Management can clearly see the actual cost and profitability of each completed project.

Reporting: Weekly and monthly reports are delivered accurately and on time.

Reconciliation: Payments, expenses, bank transactions, credit cards, CRM records, and accounting records are properly reconciled.

Financial Visibility: Management can quickly understand how much the company earned, spent, is owed, owes to others, and generated in profit.

What We Are Looking For

We are looking for someone who does more than basic data entry.

The right person should be able to look at the company's financial information and say:

• Where did we make money?
• Where did we lose money?
• Which jobs have the best and worst margins?
• How much money do customers currently owe us?
• What bills and vendor payments are coming due?
• Are all expenses properly assigned?
• Does the CRM match the accounting records?
• Why did profit increase or decrease this month?
• Are there financial problems management needs to address?

The goal of this position is to give management accurate, up-to-date financial visibility into the entire business.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.

Seeking a results-driven Sales Manager to lead our sales department, develop new business opportunities, manage client relationships, and ensure consistent revenue growth. The ideal candidate is highly organized, customer-focused, and experienced in construction or related service industries.

The Sales Manager will oversee the entire sales process from lead generation and qualification through estimating, proposal follow-up, contract execution, and project handoff to operations.

Key Responsibilities

Sales Leadership

• Manage and oversee all incoming sales leads.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor sales performance and track KPIs.
• Conduct weekly sales meetings.
• Train and mentor sales representatives.
• Establish sales procedures and best practices.
• Ensure prompt response to all customer inquiries.

Lead Management

• Review and assign incoming leads.
• Monitor lead conversion rates.
• Ensure all leads are entered into CRM.
• Track lead sources and ROI.
• Develop relationships with property managers, building owners, architects, contractors, and facility managers.

Client Relations

• Build long-term relationships with clients.
• Conduct client meetings and site visits.
• Identify opportunities for additional services.
• Resolve customer concerns professionally.
• Maintain high customer satisfaction ratings.

Estimating & Proposal Management

• Review project requirements and specifications.
• Assist with complex estimates and proposals.
• Ensure estimates are accurate and submitted promptly.
• Follow up on all outstanding proposals.
• Negotiate pricing and contracts when appropriate.

Business Development

• Identify new market opportunities.
• Develop partnerships with property management companies.
• Build relationships with architects, general contractors, and developers.
• Attend networking events and industry meetings.
• Generate referral and repeat business opportunities.

CRM & Reporting

• Maintain accurate CRM records.
• Track sales activities and pipeline status.
• Prepare weekly and monthly sales reports.
• Monitor sales forecasts.

• Report key metrics to ownership.

   

Skills & Competencies

• Leadership
• Customer Service
• Negotiation
• Business Development
• Sales Forecasting
• Relationship Management
• Problem Solving
• Time Management
• CRM Management
• Team Building

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.

About Us

NYC Glass & Window Repair is a fast-growing company specializing in residential and commercial glass, window, and door repair throughout New York City. We are looking for a highly organized and detail-oriented Remote CRM & Operations Coordinator to support our daily operations.

This position is ideal for someone who enjoys organization, data management, research, and process improvement.

Responsibilities

CRM Management

• Maintain and update all customer records in the CRM system.
• Ensure every lead, estimate, job, invoice, and follow-up is properly documented.
• Verify that technicians, estimators, and office staff complete all required CRM fields.
• Keep job statuses updated from lead through completion.
• Upload photos, contracts, permits, invoices, and other project documentation.
• Create tasks and reminders to ensure nothing is missed.
• Generate weekly reports on CRM accuracy and outstanding tasks.

Google Workspace Administration

• Maintain Google Sheets used for operations.
• Update pricing lists and supplier databases.
• Organize company documentation in Google Drive.
• Create spreadsheets and reports as requested.
• Improve existing workflows and documentation.

Supplier & Vendor Research

• Research new suppliers throughout the United States and internationally.
• Request pricing and product catalogs.
• Compare pricing, shipping times, warranties, and product quality.
• Build and maintain a supplier database.
• Identify alternative vendors to reduce purchasing costs.
• Assist with sourcing specialty glass, hardware, window parts, and building materials.

Administrative Support

• Assist the operations team with daily administrative tasks.
• Prepare reports for management.
• Monitor outstanding estimates and follow-up tasks.
• Track project progress.
• Maintain organized digital files.
• Support documentation for permits, insurance certificates (COIs), and project paperwork.
• Help develop Standard Operating Procedures (SOPs).

Quality Control

• Review CRM records for completeness and accuracy.
• Identify missing information and follow up with team members.
• Ensure company procedures are followed consistently.
• Recommend improvements to increase efficiency.

Qualifications

• Excellent written and spoken English.
• Strong organizational and time management skills.
• Exceptional attention to detail.
• Experience using CRM software (GoHighLevel, Monday.com, HubSpot, Salesforce, Zoho, or similar).
• Advanced knowledge of Google Sheets, Google Docs, and Google Drive.
• Strong internet research skills.
• Ability to work independently with minimal supervision.
• Comfortable handling multiple projects simultaneously.
• Reliable high-speed internet connection.
• Quiet home office.

Preferred Qualifications

• Experience working with construction, home improvement, or service businesses.
• Knowledge of glass, windows, doors, or building materials.
• Experience sourcing suppliers or negotiating pricing.
• Familiarity with AI tools such as ChatGPT for research and documentation.
• Experience creating SOPs and process documentation.

What We Are Looking For

We are looking for someone who is proactive, organized, and enjoys creating order from chaos. The ideal candidate takes ownership of their work, notices missing information without being asked, and continually looks for ways to improve business processes. Accuracy, reliability, and consistency are essential for success in this role.

Position Overview

NYC Glass & Window Repair is looking for a motivated, organized, and results-driven Sales Representative to manage incoming leads, communicate with residential and commercial customers, prepare estimates, follow up on opportunities, and convert inquiries into booked projects.

The ideal candidate is comfortable speaking with customers, understands consultative sales, follows up consistently, and takes ownership of every lead from the initial inquiry through closing and handoff to the operations team.

Experience in windows, doors, glass, construction, home improvement, or building services is highly preferred but not required if the candidate is willing and able to learn the technical aspects of our services.

Key Responsibilities

• Respond quickly to new leads received by phone, email, website, text, and other channels.
• Speak with customers to understand the problem, project scope, budget, timeline, and expectations.
• Review customer photos, videos, measurements, drawings, and project documentation.
• Determine whether the project can be quoted remotely or requires an on-site assessment.
• Schedule site visits and coordinate with estimators when necessary.
• Prepare and send professional estimates and proposals.
• Explain proposed solutions, materials, hardware, glass options, lead times, warranties, and pricing to customers.
• Follow up consistently on all open estimates and sales opportunities.
• Negotiate professionally while protecting company margins.
• Convert qualified leads into signed/approved projects and collect required deposits.
• Upsell and cross-sell appropriate services when they genuinely benefit the customer.
• Maintain accurate customer information, notes, estimates, follow-up dates, and sales stages in the CRM system.
• Re-engage previous customers and older leads when appropriate.
• Coordinate sold projects with scheduling, purchasing, project management, and installation teams.
• Maintain communication with customers until the project has been properly handed off.
• Develop long-term relationships with property managers, general contractors, architects, designers, building owners, and repeat customers.
• Meet individual sales, revenue, conversion-rate, and follow-up KPIs.

Services the Sales Representative Will Sell

The representative will be trained to sell services including window repair and replacement, insulated glass (IGU) replacement, commercial and residential glass replacement, door repair and installation, storefront glass and aluminum systems, shower enclosures, custom mirrors, glass partitions, railings, historical window restoration, window screens, smart glass and window film, and specialty glazing projects.

Sales Process

The Sales Representative is expected to take ownership of the sales pipeline:

New Lead → Qualification → Site Visit/Estimate → Proposal → Follow-Up → Negotiation → Closing → Deposit → Operations Handoff

A lead should never be left without a clearly documented next action or follow-up date.

Requirements

The ideal candidate should have excellent verbal and written English, strong communication and negotiation skills, and the confidence to speak with both homeowners and commercial clients.

The candidate must be highly organized, comfortable working with CRM systems, able to manage multiple opportunities simultaneously, and persistent with follow-ups without being overly aggressive.

Basic mathematical skills are required for measurements, quantities, pricing, percentages, and margins. The candidate must also be comfortable learning technical terminology related to glass, windows, doors, hardware, framing systems, and construction.

Preferred Experience

Previous experience in construction sales, window and door sales, glass and glazing, home improvement, building materials, property services, or B2B sales is a strong advantage.

Experience dealing with property managers, general contractors, architects, designers, management companies, and commercial clients is also highly desirable.

Key Performance Indicators (KPIs)

Performance should be evaluated primarily on sales revenue, gross profit/margin, lead-to-sale conversion rate, estimate-to-sale conversion rate, speed of response to new leads, follow-up completion rate, average project value, CRM accuracy, and repeat/referral business.

What We Are Looking For

We want someone who is sales-driven but not pushy. The goal is not simply to give customers a price—it is to understand what they need, recommend the correct solution, explain why it is the right solution, build trust, and close the project.

The right candidate should think:

“Every qualified lead needs a clear next step until the customer buys, declines, or the opportunity is formally closed.”