NYC Glass

Location: Remote / Hybrid (depending on company needs)
Company: NYC Glass & Window Repair Inc.

About Us

NYC Glass & Window Repair Inc. is one of New York City's leading glass and window contractors, specializing in residential, commercial, and landmark restoration projects. We are looking for a highly organized Procurement & Operations Coordinator to ensure materials are ordered accurately, projects stay on schedule, and our CRM remains up to date.

Position Summary

The Procurement & Operations Coordinator is responsible for managing material purchasing, coordinating with suppliers, supporting the estimating team, scheduling projects, and maintaining accurate procurement records within our CRM system. This role requires excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

Key Responsibilities

Procurement & Vendor Management

• Source materials from approved suppliers.
• Request and compare supplier quotations.
• Negotiate pricing and delivery schedules whenever possible.
• Place purchase orders accurately and on time.
• Confirm all orders with suppliers.
• Monitor production status and shipping schedules.
• Follow up on delayed orders and resolve supplier issues.
• Maintain strong relationships with vendors and manufacturers.
• Track warranties, lead times, and supplier performance.

Order Management

• Review project requirements before ordering.
• Verify measurements, specifications, and quantities.
• Coordinate custom glass, hardware, windows, doors, and specialty material orders.
• Ensure all purchase orders match project specifications.
• Communicate any discrepancies immediately.

Estimating Support

• Obtain supplier pricing for quotes.
• Assist estimators with material costs.
• Maintain current supplier price lists.
• Help identify cost-saving alternatives.
• Track material cost changes.

Scheduling & Operations

• Coordinate material deliveries with project schedules.
• Schedule installations based on material availability.
• Coordinate with technicians, project managers, and office staff.
• Ensure jobs are ready before technician dispatch.
• Update project timelines when deliveries change.

CRM Management

• Maintain procurement records in the CRM.
• Update purchase order statuses.
• Upload supplier invoices and confirmations.
• Record delivery dates and tracking information.
• Keep project notes accurate and organized.
• Generate procurement reports when requested.

Inventory & Cost Control

• Monitor inventory levels.
• Recommend stock replenishment.
• Minimize waste and duplicate purchases.
• Assist with inventory audits.
• Track backordered materials.

Administrative Duties

• Maintain supplier database.
• Organize purchase documentation.
• Assist Accounting with supplier invoices.
• Ensure purchase records are complete.
• Support Operations with procurement-related tasks.

Qualifications

Required

• 2+ years of purchasing, procurement, operations, or project coordination experience.
• Excellent organizational skills.
• Strong attention to detail.
• Excellent written and verbal English communication.
• Ability to prioritize multiple projects simultaneously.
• Proficiency with CRM systems, Google Workspace, and Microsoft Office.
• Strong Excel/Google Sheets skills.
• Comfortable communicating with suppliers by phone and email.

Preferred

• Experience in the construction, glass, window, or building materials industry.
• Knowledge of purchase orders and vendor management.
• Experience reading estimates or construction drawings.
• Familiarity with ERP or procurement software.

NYC Glass & Window Repair is a fast-growing residential and commercial glass company serving New York City. We are looking for a highly organized and analytical Financial Operations Coordinator to support our accounting, CRM, operational reporting, and supplier management.

This is an operations-focused role requiring excellent attention to detail, strong Excel/Google Sheets skills, and the ability to transform business data into meaningful reports for management.

Responsibilities

Financial Reporting

• Prepare weekly and monthly Profit & Loss (P&L) reports.
• Track company revenue, expenses, and gross profit.
• Analyze job profitability.
• Prepare productivity and performance reports.
• Track labor costs and material costs by project.
• Prepare financial summaries for management.
• Assist with budgeting and forecasting.
• Maintain financial dashboards.

CRM Management

• Ensure all CRM records are complete and up to date.
• Verify all jobs contain accurate financial information.
• Track estimates, deposits, invoices, payments, and job completion.
• Audit CRM data for missing information.
• Prepare weekly CRM accuracy reports.
• Generate operational reports from the CRM.

Accounts Payable

• Record supplier invoices.
• Prepare supplier payment summaries.
• Reconcile vendor balances.
• Track outstanding supplier invoices.
• Verify material costs against purchase orders.
• Maintain vendor payment schedules.
• Assist with payment approvals.

Accounts Receivable

• Track customer payments.
• Monitor outstanding balances.
• Prepare aging reports.
• Follow up with the office regarding overdue invoices.
• Maintain payment records.

Productivity Reporting

Prepare weekly reports including:

• Revenue per technician
• Revenue per estimator
• Average job value
• Closing ratio
• Number of completed jobs
• Open estimates
• Open invoices
• Technician productivity
• Office productivity
• Sales performance
• Profitability by project

Google Sheets & Data Management

• Maintain company spreadsheets.
• Create management dashboards.
• Improve existing reporting systems.
• Build automated reports and formulas.
• Organize financial and operational data.
• Verify data accuracy across all systems.

Operational Support

• Assist management with business analysis.
• Identify trends affecting profitability.
• Recommend process improvements.
• Prepare reports for weekly management meetings.
• Maintain organized digital records.
• Assist with KPI tracking.

Qualifications

• Excellent written and spoken English.
• Strong knowledge of bookkeeping principles.
• Advanced Microsoft Excel and Google Sheets skills.
• Experience preparing Profit & Loss reports.
• Experience working with CRMs.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail.
• Ability to manage confidential financial information.
• Highly organized and dependable.
• Comfortable working independently.

We are looking for a highly organized, customer-focused Support Representative / Client Success Coordinator to become the communication hub between our customers, technicians, office staff, and suppliers.

This is an excellent opportunity for someone who enjoys helping people, multitasking, and keeping operations running smoothly.

Key Responsibilities

Customer Communication

• Answer incoming phone calls professionally.
• Respond to customer inquiries promptly and courteously.
• Schedule appointments and service visits.
• Confirm appointments with customers.
• Notify customers when technicians are on the way.
• Follow up after completed jobs to ensure customer satisfaction.
• Handle customer concerns professionally and escalate when necessary.

Dispatch Coordination

• Coordinate daily technician schedules.
• Dispatch technicians to service appointments.
• Monitor technician progress throughout the day.
• Inform customers of arrival times and schedule changes.
• Reschedule appointments when necessary.
• Coordinate emergency service calls.

CRM & Data Management

Maintain accurate records by updating:

• CRM
• Google Sheets
• Customer information
• Job status
• Appointment schedules
• Estimates
• Work orders
• Technician notes
• Payment status
• Supplier information

Attention to detail is essential.

Supplier Communication

Communicate with suppliers regarding:

• Glass orders
• Hardware availability
• Material lead times
• Delivery schedules
• Product pricing
• Purchase orders
• Order tracking

Follow up to ensure materials arrive on time for scheduled installations.

Administrative Support

Assist with:

• Creating work orders
• Updating job notes
• Organizing digital documents
• Tracking outstanding estimates
• Monitoring customer follow-ups
• Supporting the sales and operations teams
• Maintaining organized electronic records

Daily Responsibilities

• Answer incoming calls.
• Make outbound customer calls.
• Dispatch technicians.
• Update CRM.
• Update Google Sheets.
• Communicate with suppliers.
• Coordinate deliveries.
• Confirm appointments.
• Notify customers when technicians are en route.
• Follow up on completed projects.
• Assist with scheduling changes.
• Keep management informed of any issues affecting customer satisfaction.

About Us

NYC Glass & Window Repair Inc specializing in residential and commercial glass repair, window repair, door repair, mirrors, shower glass, storefronts, and emergency glass replacement. We are looking for a professional Customer Service Representative to become the first point of contact for our customers.

Responsibilities

• Answer incoming customer calls professionally and courteously.
• Gather customer information, including contact details, service address, and description of the issue.
• Schedule service appointments using our CRM system.
• Respond to customer inquiries via phone, email, and text messages.
• Request photos or videos when necessary to assist with estimating.
• Create and update customer records accurately.
• Follow up with customers regarding appointments and estimates.
• Coordinate with dispatchers, technicians, and the sales team.
• Maintain a positive customer experience throughout every interaction.
• Escalate urgent or emergency requests when appropriate.

Requirements

• Excellent spoken and written English.
• Previous experience in customer service, call center, or appointment scheduling.
• Strong communication and active listening skills.
• Ability to multitask while speaking with customers.
• Comfortable working with CRM software and Google Workspace.
• Reliable high-speed internet connection.
• Quiet home office with a professional environment.
• Strong attention to detail and organizational skills.
• Positive attitude and problem-solving mindset.

Preferred Qualifications

• Experience in home services, construction, glass, windows, HVAC, plumbing, or similar industries.
• Sales or upselling experience is a plus.
• Experience working with U.S.-based customers.
• Fully remote position.
• Paid training.
• Long-term career growth opportunities.
• Friendly and supportive team environment.
• Performance-based bonuses after successful training and probation.

How to Apply

Please include:

• Your resume (CV)
• A short introduction about your customer service experience
• Your English proficiency level
• Your salary expectations
• Your availability to start

We are looking for someone who is reliable, professional, customer-focused, and committed to providing exceptional service to every client.