NYC Glass

We are looking for an experienced Social Media Content Creator & Digital Marketing Specialist who can create engaging content, grow our social media presence, generate leads, and demonstrate measurable marketing results.

Responsibilities

Social Media Management

• Create and publish a minimum of one post per day across:
  • TikTok
  • Instagram
  • Facebook
• Edit videos and photos provided by the company.
• Create engaging short-form videos, reels, and stories.
• Write SEO-optimized captions and descriptions for every post.
• Research and implement trending hashtags, keywords, and audio.
• Maintain consistent branding across all platforms.
• Respond to comments and direct messages when required.

Content Creation

• Turn completed projects into engaging social media content.
• Create before-and-after videos.
• Develop educational content about glass, windows, storefronts, mirrors, and related services.
• Produce content that generates engagement, shares, and inquiries.
• Create monthly content calendars.

Digital Marketing

• Create, manage, and optimize:
  • Facebook Ads
  • Instagram Ads
  • TikTok Ads
  • Google Ads (preferred)
• Build retargeting campaigns.
• Develop lead-generation campaigns.
• Monitor campaign performance and optimize for ROI.
• Track conversions and cost per lead.
• Provide weekly and monthly performance reports.

Required Qualifications

• Proven experience managing social media accounts for local service businesses.
• Strong video editing skills.
• Experience with CapCut, Canva, Adobe Premiere Pro, or similar software.
• Experience running paid advertising campaigns.
• Understanding of SEO and local SEO.
• Ability to write compelling marketing copy.
• Strong understanding of TikTok, Instagram, and Facebook algorithms.
• Excellent English communication skills.

Required Portfolio

Applicants must provide:

• Portfolio of social media content.
• Examples of videos created.
• Examples of social media accounts managed.
• Examples of advertising campaigns managed.
• Proof of marketing performance and ROI.
• References from previous clients or employers.

Preferred Experience

• Home Improvement Industry
• Construction Industry
• Glass & Window Industry
• Property Management Marketing
• Local Service Business Marketing
• Lead Generation Campaigns

• Google Business Profile Optimization

   

What We Offer

• Long-term position with growth opportunities.
• Performance bonuses based on results.
• Flexible remote work environment.
• Access to a large portfolio of project photos and videos.
• Opportunity to build and scale the marketing department.

Important

This position requires a proven track record of generating measurable results. Applicants should be prepared to demonstrate previous campaign performance, lead generation metrics, and return on investment (ROI).

If you can create engaging content, grow social media accounts, and generate real business leads, we would love to hear from you.

Responsibilities

• Research potential clients using LinkedIn, Google, company websites, property records, and industry directories.
• Identify decision-makers such as property managers, building owners, facility managers, construction companies, general contractors, architects, and retail business owners.
• Conduct outbound cold calls to introduce company services.
• Send follow-up emails and LinkedIn messages.
• Build and maintain a database of prospective clients.
• Schedule appointments and site visits for the sales team.
• Track all activities in CRM software.
• Follow up with prospects on a regular basis.
• Research upcoming construction and renovation projects.
• Generate qualified leads for commercial and residential glass projects.
• Maintain accurate records of conversations and opportunities.

Ideal Candidate

• Excellent spoken and written English.
• Strong communication and interpersonal skills.
• Comfortable making high-volume outbound calls.
• Experience with LinkedIn Sales Navigator, Google Search, and CRM systems.
• Self-motivated and goal-oriented.
• Strong internet research skills.
• Ability to work independently.
• Previous sales, telemarketing, appointment-setting, or business development experience is preferred.

Key Performance Indicators (KPIs)

• Number of outbound calls completed daily.
• Number of decision-makers reached.
• Number of appointments scheduled.
• Number of qualified leads generated.
• Revenue generated from scheduled appointments.
• CRM data accuracy and follow-up completion rate.

What We Offer

• Remote work opportunity.
• Long-term growth potential.
• Performance-based bonuses.
• Training on glass and window industry products and services.
• Opportunity to advance into a full Sales Representative role.

Preferred Experience

• B2B Sales
• Lead Generation
• Cold Calling
• Appointment Setting
• LinkedIn Prospecting
• Construction Industry Sales
• Property Management Sales
• Facility Management Sales
• CRM Software

If you enjoy finding opportunities, speaking with decision-makers, and helping grow a successful company, we'd love to hear from yo

Seeking a results-driven Sales Manager to lead our sales department, develop new business opportunities, manage client relationships, and ensure consistent revenue growth. The ideal candidate is highly organized, customer-focused, and experienced in construction or related service industries.

The Sales Manager will oversee the entire sales process from lead generation and qualification through estimating, proposal follow-up, contract execution, and project handoff to operations.

Key Responsibilities

Sales Leadership

• Manage and oversee all incoming sales leads.
• Develop and implement sales strategies to achieve company revenue goals.
• Monitor sales performance and track KPIs.
• Conduct weekly sales meetings.
• Train and mentor sales representatives.
• Establish sales procedures and best practices.
• Ensure prompt response to all customer inquiries.

Lead Management

• Review and assign incoming leads.
• Monitor lead conversion rates.
• Ensure all leads are entered into CRM.
• Track lead sources and ROI.
• Develop relationships with property managers, building owners, architects, contractors, and facility managers.

Client Relations

• Build long-term relationships with clients.
• Conduct client meetings and site visits.
• Identify opportunities for additional services.
• Resolve customer concerns professionally.
• Maintain high customer satisfaction ratings.

Estimating & Proposal Management

• Review project requirements and specifications.
• Assist with complex estimates and proposals.
• Ensure estimates are accurate and submitted promptly.
• Follow up on all outstanding proposals.
• Negotiate pricing and contracts when appropriate.

Business Development

• Identify new market opportunities.
• Develop partnerships with property management companies.
• Build relationships with architects, general contractors, and developers.
• Attend networking events and industry meetings.
• Generate referral and repeat business opportunities.

CRM & Reporting

• Maintain accurate CRM records.
• Track sales activities and pipeline status.
• Prepare weekly and monthly sales reports.
• Monitor sales forecasts.

• Report key metrics to ownership.

   

Skills & Competencies

• Leadership
• Customer Service
• Negotiation
• Business Development
• Sales Forecasting
• Relationship Management
• Problem Solving
• Time Management
• CRM Management
• Team Building

Looking for a professional, customer-focused Customer Service Representative to handle incoming calls, qualify leads, schedule appointments, and provide exceptional customer service. This position is often the first point of contact for our clients and plays a critical role in converting inquiries into scheduled estimates and projects.

The ideal candidate is friendly, organized, detail-oriented, and comfortable handling a high volume of calls while maintaining excellent customer service standards.

Key Responsibilities

Incoming Calls & Lead Intake

Appointment Scheduling

Customer Communication

Lead Management

Administrative Duties

Preferred Qualifications

• 2+ years of customer service experience.
• Call center experience preferred.
• Construction,  home improvement industry experience preferred.

Position Overview

This role is focused on converting incoming leads into paying customers.

You will answer inbound calls, follow up on web inquiries, respond to emails and text messages, qualify prospects, build trust, overcome objections, and schedule estimates for our sales team.

The ideal candidate is confident on the phone, persuasive, customer-focused, and driven by results.

Key Responsibilities

Sales & Lead Conversion

• Answer inbound sales calls.
• Convert incoming leads into scheduled appointments.
• Follow up with unsold estimates and pending proposals.
• Build rapport and trust with prospective customers.
• Identify customer needs and recommend appropriate services.
• Explain company processes, warranties, and service options.
• Consistently achieve monthly sales goals.

Lead Management

• Respond to all new inquiries within 5 minutes.
• Qualify leads and gather project information.
• Request photos, measurements, and project details.
• Maintain accurate records in CRM.
• Track all opportunities through the sales pipeline.

Customer Communication

• Handle phone calls, emails, text messages, and online inquiries.
• Keep customers informed throughout the sales process.
• Follow up on missed appointments and open estimates.
• Resolve customer concerns professionally.

Business Development

• Follow up with previous customers.
• Generate referral opportunities.
• Request online reviews after project completion.
• Build relationships with property managers, homeowners, contractors, architects, and business owners.

Requirements

Must Have

• Excellent spoken and written English.
• Strong sales and closing skills.
• Outstanding phone etiquette.
• Ability to build trust quickly.
• Strong negotiation skills.
• Self-motivated and goal-oriented.
• Experience using CRM systems.
• Reliable internet connection and quiet work environment if remote.

Preferred

• Experience in:
  • Home improvement sales
  • Window and door industry
  • Glass industry
  • Construction sales
  • Property management
  • HVAC, roofing, plumbing, or restoration sales
• Experience with:
  • GoHighLevel
  • Google Workspace

You will be the first point of contact for our customers. Your primary responsibility is to answer incoming calls, respond to emails, text messages, website inquiries, and online chat requests while providing outstanding customer service and ensuring every lead is properly qualified and scheduled.

This is not a typical call center position. We are looking for someone who is proactive, empathetic, organized, and capable of representing our company with professionalism and confidence.

Key Responsibilities

Customer Communication

• Answer inbound phone calls professionally and courteously.
• Respond promptly to emails, text messages, and website inquiries.
• Handle emergency glass, window, and door service requests.
• Maintain a friendly, helpful, and positive attitude with every customer.

Appointment Scheduling

• Gather project information from customers.
• Schedule estimates, service calls, and installations.
• Coordinate schedules with technicians and project managers.
• Confirm appointments and follow up with customers.

Lead Qualification

• Understand customer needs and project requirements.
• Collect photos, measurements, addresses, and relevant project details.
• Identify high-priority and emergency service requests.
• Ensure all leads are properly entered into the CRM.

Customer Experience

• Keep customers informed throughout the entire process.
• Follow up on pending estimates and proposals.
• Resolve customer concerns professionally and efficiently.
• Maintain high customer satisfaction and online review ratings.

Administrative Support

• Update CRM records accurately.
• Document customer conversations and service requests.
• Assist with dispatching technicians when needed.
• Maintain organized records and communication logs.

Requirements

Must Have

• Excellent spoken and written English.
• Exceptional communication skills.
• Strong customer service mindset.
• Ability to remain calm under pressure.
• Strong organizational skills.
• Reliable internet connection and quiet work environment (for remote positions).
• Experience using CRM software and scheduling platforms.

Preferred

• Previous experience in:
  • Home services
  • Construction
  • Glass and window industry
  • Property management
  • HVAC, plumbing, roofing, or related trades
• Experience with:
  • Housecall Pro
  • GoHighLevel
  • Google Workspace
  • Microsoft Office

Ideal Candidate

The ideal candidate:

• Loves helping people.
• Can handle difficult customers professionally.
• Is highly organized and detail-oriented.
• Takes ownership of customer issues.
• Can multitask without sacrificing quality.
• Has a positive attitude and strong work ethic.
• Understands that every call is an opportunity to create a lifelong customer.