Full-stack Engineer and Business Analyst

Workload: full-time
Location: any, but Europe is preferable
Start: preferably 15.06.26
Duration: 6 month + further extension
Interview: 2 rounds - 1st interview with our client and 2d with the main client.

Important note!
The client is looking for a full-stack developer + solution engineer/business analyst (mixed role).
The candidate must be familiar with software development to work as a developer with him and as a BA with his client. So the candidate should have good soft skills too.

The client is looking for a specialist for his own company, which is based in Zurich.
A middle level candidate with 3 or 4 years of experience is fine for the client.
The person should keep working on growing the client’s company and also help to develop the client's digital product.

Tech stack: TypeScript, Python, React.js, CSS
Backend services: AWS
AI knowledge is a plus

This role is designed to help you grow into a Forward Deployed Engineer profile.

The Role
We are looking for a Solutions Engineer/Business Analyst to support the evolution of a
consumer-facing GenAI chatbot within a global ecosystem. You will translate consumer needs
into structured functional requirements that enable intelligent, measurable, and compliant
solutions in a regulated industry, while contributing to the design and development of a SaaS
product from scratch. This role is offered on a contractor basis.

What You Will Do

• Elicit, challenge, and formalize functional requirements, ensuring each use case is grounded in clear customer value and business impact
• Produce high-quality documentation, including user stories, acceptance criteria, process flows, data flows, and system dependency mappings
• Design end-to-end conversational flows across voice, chat, and email channels, aligned with brand tone and regulatory requirements
• Partner with the Product Owner, engineering, data, and business teams to refine the backlog and support release planning
• Map dependencies across the architecture stack, including CRM, CTI, case management, knowledge base, commerce, and adjacent systems
• Support UAT, post-release reviews, and continuous improvement cycles
• Design and develop a SaaS product unrelated to the GenAI chatbot initiative

Must Have

• Bachelor's degree or equivalent practical experience in Computer Science or similar
• Proven Business Analyst experience (or similar) with strong stakeholder management across cross- functional and multi-vendor environments !!!
• Excellent written and verbal English communication skills !!!
• Experience writing clear, structured, and testable functional requirements
• Proactive, fast learner, and comfortable working in ambiguous, fast-paced environments
• Strong full-stack engineering skills across UI/UX, SDLC, and infrastructure architecture

Strong Plus

• Previous experience on consumer-facing GenAI or conversational AI products
• Previous exposure to MCP (Model Context Protocol) solutions and agentic architectures
• Experience in large corporate environments, ideally within consumer goods, FMCG or regulated industries (tobacco, alcohol, pharma)
• Familiarity with knowledge management, RAG pipelines and prompt governance
• Awareness of data privacy, content moderation and age-gating in consumer channels

What We Offer

• 6/7-month remote contract with flexible collaboration hours and potential for extension
• Exposure to a fast-paced, innovative environment at the forefront of GenAI adoption in customer care and revenue-generating solutions within a global ecosystem
• Modern technology stack and a cross-functional team that values rational thinking, pragmatism, and attention to detail
• Human-centered culture focused on clarity, quality, and common sense over noise
• A dynamic environment that brings together corporate rigor and startup flexibility