Senior Technical Account Manager

dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Senior Technical Account Manager who can lead client relationships, own SEO strategy, oversee website launches, and act as the bridge between clients and our technical teams.

This is a senior client-facing role, not a pure support or traditional account management position. The ideal candidate combines strong account management skills with practical knowledge of SEO, website launches, WordPress, DNS, tracking, and common web-related issues.

Key Responsibilities

Client Relationship Leadership

• Serve as the primary strategic point of contact for assigned clients
• Lead regular client meetings, strategy sessions, and performance reviews
• Maintain consistent, proactive communication
• Respond to inbound client inquiries within 2 business hours during EST business hours
• Manage client expectations and resolve issues professionally
• Build long-term trusted relationships
• Ensure overall client satisfaction and retention

Strategy, Planning & Performance Ownership

• Develop and oversee SEO strategies aligned with client business goals
• Create clear digital marketing plans, including priorities, timelines, deliverables, KPIs, and recommended next steps
• Communicate strategies effectively through meetings, reports, and ongoing client updates
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, leads, and engagement metrics
• Deliver clear and insightful performance reports
• Ensure implementation quality across internal teams

Website Launch & Web Project Support

• Oversee website launches from kickoff through go-live
• Act as the strategic bridge between clients and internal web project managers
• Review websites before launch to ensure alignment with approved scope, brand standards, SEO requirements, and marketing goals
• Coordinate launch timelines, communication, and stakeholder expectations
• Support pre-launch and post-launch client communication
• Assist with redirect planning, launch checklists, and post-launch monitoring

Technical Ownership

• Serve as the first point of contact for website-related technical questions and issues
• Troubleshoot common website, hosting, DNS, SSL, email, and tracking issues
• Coordinate with developers and technical teams to resolve issues efficiently
• Verify analytics, conversion tracking, redirects, and technical SEO implementations
• Assist clients during website migrations and launch-related technical activities
• Communicate technical concepts clearly to non-technical clients

Guidelines & Process Development

• Create and maintain written guidelines for web project managers and development teams
• Build SOPs and repeatable processes for website launches
• Develop and maintain pre-launch checklists, QA procedures, redirect planning processes, DNS handoff procedures, and launch communication standards
• Continuously improve internal workflows and client experience

Qualifications

• 3+ years of experience as an Account Manager within a digital marketing agency
• Proven experience managing digital marketing clients in an agency environment
• Strong hands-on knowledge of SEO strategy and execution
• Deep understanding of keyword research, technical SEO, and content optimization
• Experience managing or supporting website projects from kickoff to launch
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, email deliverability, and website launch processes
• Ability to identify and troubleshoot common website and tracking issues
• Experience with Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, and related marketing tools
• Experience with project management platforms such as Asana, Monday.com, ClickUp, or similar tools
• Excellent English communication and presentation skills
• Strong analytical and problem-solving abilities
• Highly organized, detail-oriented, and proactive
• Ability to manage multiple client accounts in a fast-paced agency environment
• Consistent availability during EST business hours (9 AM–6 PM EST).

What We Offer

• Competitive salary
• Long-term career opportunity
• Supportive international team
• Performance-driven culture
• Ongoing professional development and training
• Opportunity to work with a diverse portfolio of growing businesses across North America

No agencies, please. We are looking for a full-time long-term team member.