Senior Product Manager

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three epic levels:

• Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.
• Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
• Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay. 

Our expanding company is looking for a Senior Product Manager to join our team.

It is important for us that you have:

• 3+ years of experience as a Product Owner, Business Analyst, or Product Manager,
• Experience in managing product roadmaps, defining requirements, and prioritizing features based on business impact.
• Ability to translate business needs into technical requirements and work effectively with development teams.
• Familiarity with Agile methodologies (Scrum, Kanban) and working in cross-functional teams.
• Strong analytical skills, with the ability to interpret data, identify trends, and drive data-backed decision-making.
• Experience in API integrations and workflow automation within CRM systems.
• Exceptional communication and stakeholder management skills, with the ability to influence decisions across different departments.
• Experience using JIRA, Confluence, or other product management tools.

Nice-to-Have Skills:

• Prior experience in B2B SaaS, fintech, or digital transformation projects.
• Understanding of data privacy regulations (GDPR, CCPA) as they relate to CRM and customer data.
• Technical background or familiarity with SQL, automation tools or CRM customization.
• Knowledge of marketing automation and sales enablement tools that integrate with CRMs.

Responsibilities:

• Own and manage the product roadmap, ensuring alignment with company objectives and business needs.
• Prioritize and refine backlog, defining clear user stories, acceptance criteria, and technical requirements.
• Work closely with cross-functional teams (engineering, sales, marketing, and customer success) to gather requirements and implement product improvements.
• Ensure the product integrates smoothly with third-party tools, internal business platforms, and other enterprise solutions.
• Define and track product KPIs, analyzing data to drive feature adoption, user engagement, and system efficiency.
• Lead sprint planning, backlog grooming, and retrospectives, ensuring development efforts are focused and efficient.
• Act as the main point of contact between business stakeholders and the development team, translating business needs into actionable technical requirements.
• Stay up to date with industry trends, and competitor solutions, identifying ways to enhance the platform.
• Work with UX/UI designers to enhance CRM usability, ensuring an intuitive experience for all users.

We offer:

• Hybrid format: Warsaw, Poland or Kyiv/Lviv, Ukraine
• Flexible working hours
• Compensation that includes coverage for 20 days to recharge and unwind
• Additional support covering 14 days for health-related matters when needed
• Support in professional growth during the initial months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation