Product Marketing AI Operator

TimelinesAI is hiring a Product Marketing AI Operator to own how we position, launch, and tell the story of our product — and to run that function with a small team of AI agents instead of a small team of humans. You won't be writing every launch brief, building every battlecard, or pulling every win/loss report by hand. You'll be designing the prompts, workflows, and feedback loops that get those things done at 10x the pace, and stepping in where judgment, taste, and customer empathy actually matter.

This role sits at the intersection of positioning, GTM, customer research, and AI orchestration. If you've stopped asking "how do I do this?" and started asking "how do I get an AI to do this reliably?", we want to talk.

🚀 About TimelinesAI

TimelinesAI is a B2B SaaS platform helping businesses manage WhatsApp conversations with customers through a shared inbox and deep CRM integrations.

• 🌍 3,000+ clients across 40+ countries
• 📈 Sustained 2x+ YoY growth through 2025
• 💬 The most complete WhatsApp ↔ CRM integration on the market
• 🛠️ Live on every major B2B marketplace that matters to our ICP
• 🤖 AI-native operating model — every function is being rebuilt around agents

🎯 Your Mission: Run Product Marketing With AI

You own positioning, messaging, launches, sales enablement, and competitive intelligence for TimelinesAI. You'll operate as a force multiplier — the human in the loop directing AI agents that do the heavy lifting across every PMM workstream.

🎯 Positioning & Messaging

• Stand up AI workflows that mine customer calls, support threads, reviews, and won/lost deals to surface the language customers actually use about us, our competitors, and the problems we solve.
• Own the messaging house: value props, ICP definitions, segment-specific narratives, proof points. Agents draft and stress-test — you decide what's true and what ships.
• Keep messaging in lockstep with product reality by wiring PRDs, release notes, and changelogs into the agents that maintain our positioning docs, website copy, and pitch narrative.

🚀 Launches & GTM

• Run launches end to end: tiered launch plans, briefs, internal enablement, external comms, in-app, lifecycle, blog, social, video, and the marketplace surfaces that depend on consistent messaging.
• Operate launch agents that draft channel-specific copy, sequence assets, and assemble the launch packet — then you ship the version that's actually on-brand and on-strategy.
• Define and own launch success metrics. Activation lift, awareness in target segments, sales adoption of new positioning, pipeline contribution.

🔍 Competitive Intelligence

• Run an always-on competitive agent that monitors competitor releases, pricing changes, marketplace listings, review sentiment, and content output, and surfaces what changed week over week.
• Maintain living battlecards by segment and competitor. Agents handle the upkeep — you do the judgment calls about how we actually win.
• Translate competitive signal into roadmap input, sales talk tracks, and positioning shifts.

🛠️📢 Voice of Customer & Product Loop

• Pipe support, reviews, NPS, win/loss interviews, and call transcripts into a synthesis workflow that produces the weekly VoC digest for product and leadership.
• Run customer interview programs — recruit, schedule, prep, and recap can all be agent-assisted. The actual conversation is still yours.
• Pair with PM to make sure roadmap decisions reflect customer signal, and that launches reflect what's actually shipping.

🧠 What You Bring

• 3+ years in B2B SaaS product marketing, ideally with PLG, integrations, or messaging-channel adjacent products.
• You operate AI as a tool of trade, not as a curiosity. Daily use of Claude, ChatGPT, or similar for production work. Comfort with prompt design, multi-step workflows, and knowing when a model is wrong.
• Hands-on experience with at least one agentic or automation stack — Make, n8n, custom MCP setups, Claude/Cursor/Cline-style operators, or equivalent.
• Strong positioning instincts. You can take a feature list and turn it into a story a buyer actually cares about, and you push back when the narrative doesn't survive contact with a real customer.
• Analytical fluency — Amplitude, GA4, CRM funnel data, call analytics. You can read the numbers and you push back when the data doesn't say what someone claims it says.
• Clear writer. You'll be drafting prompts, briefs, messaging docs, and customer-facing copy that humans and models both need to act on.

💡 Bonus Points

• You've shipped your own AI workflows or internal agents that produced measurable output.
• You've led GTM for a product launch with real cross-functional load (sales, CS, lifecycle, partners, comms).
• You've owned competitive intelligence or win/loss as a program, not just an artifact.
• You're fluent in WhatsApp-as-a-channel, the messaging-CRM landscape, or the broader PLG sales motion.

🌎 Why Join Us

• Leverage, not headcount. This role exists because we believe one operator with the right AI stack outperforms a five-person team running the old playbook. You'll prove it.
• Fully remote, async-friendly. Work from anywhere.
• Direct impact. Product marketing is how the market understands what TimelinesAI is and why it's worth paying for. Your work moves activation, conversion, and retention for the whole company.
• AI-native team. Every function here — sales, support, product, marketing — is being rebuilt around agents. You'll be surrounded by peers solving the same operator problem in their domains.
• Ship fast. We don't run quarterly planning theater. If a launch is ready Tuesday, it ships Tuesday.