TimelinesAI

About TimelinesAI
 

TimelinesAI is a SaaS platform that helps businesses centralize and automate their WhatsApp communication. We integrate seamlessly with CRMs, workflow builders, and third-party platforms — enabling teams to build powerful automations, analytics, and AI-driven workflows without losing context or control.

We’re a growing product company with a global, remote-first team. We’re now looking for a talented Product Manager to join us full-time, working remotely, and to play a key role in helping us to elevate our Product-Led Growth (PLG) strategy.
 

What makes this opportunity stand out:

• You will work directly with the CTO and Head of Growth in a tightly-knit team.
• Your ideas will matter: we value your initiative, give you the freedom to propose solutions, and resources to implement them.
• We prioritise open communication, continuous feedback, respect and humility. With us you’ll grow professionally, technically and as an individual.
• We keep our hiring process straightforward. You’ll talk directly with the people you’ll be working with (the management team) without recruiters or intermediary layers in between.

Scope of Responsibilities
 

Product Definition & Management

• Participate in product roadmap planning with the Management Team.
• Define high-level product requirements and present them to the development team.
• Refine product specifications based on team feedback and feasibility considerations.
• Create mockups and wireframes to illustrate proposed functionality.
• Collaborate with the UI/UX designer to produce and iterate on visual designs.
• Prepare and hand over final task definitions and designs to the development team, including Q&A sessions.
• Review and accept implemented functionality, provide feedback to developers, and hand over to QA.
   

Product Analytics & Feedback Ownership

• Plan analytic events for tracking feature adoption as part of sprint definitions.
• Monitor ongoing adoption metrics in PostHog and present insights to the Management Team on a regular basis.
• Process feature requests and user feedback from all channels (support chats, in-app forms, marketplaces, etc.).
• Conduct comparative research on competitors’ products and features.
   

Knowledge Base Maintenance & Support Enablement

• Create and update public Knowledge Base articles for new or updated functionality.
• Write public release notes for new releases and features.
• Prepare internal release notes and conduct product training sessions for Customer Support and Success teams.
• Assist the Customer Support and Marketing teams with advanced inquiries about functionality, use cases, or roadmap items.
   

Partners & Integrators

• Maintain direct communication with partners (e.g., CRM platforms building integrations with TimelinesAI) and integrators (agencies reselling or implementing TimelinesAI).
• Provide timely responses to technical and product-related inquiries.
• Participate in Sales or Customer Success demo sessions as a hands-on product expert.

Mandatory Experience

• Minimum 4 years of overall product management experience.
• Minimum 2 years of product management experience in a PLG SaaS environment (must be your most recent / current position).
• Proven experience working in fully remote teams with asynchronous written communication.
• High proficiency with PostHog, Amplitude, or similar analytics platforms.
• Hands-on experience with all stages of Product Management and Product Analytics as outlined above.
• Strong writing skills and a proactive approach to technical documentation.
   

Preferred Qualifications (Advantage)

• Previous experience in Software Development, QA, or Technical Customer Support.
• Hands-on experience setting up workflows in automation or workflow builder platforms such as Zapier, Make, n8n, or Customer.io.
• Experience managing product pricing and working with Stripe dashboards.
• Familiarity with Intercom Help Center and Fin management (or comparable live chat Support system with KB and some sort of built-in AI-based autoresponder)
• Regular use of ChatGPT, Claude, or similar AI assistants with MCP integrations; comfortable with light scripting or “vibe coding.”
• Power user of a major CRM platform, including UI customization, creation of custom objects and fields, and third-party integration setup.

About the Role

We're looking for a technically-savvy problem solver to join our B2B SaaS team. If you're the type who gets energized by helping customers succeed, can jump on a call to troubleshoot integrations, and genuinely cares about making people's workflows better - this is for you.

What You'll Actually Do

Customer Engagement & Growth

• Guide customers through onboarding, integration setup, and advanced features
• Conduct live demos and troubleshooting sessions via Zoom
• Proactively reach out to users showing engagement opportunities or early warning signs
• Identify expansion opportunities and help customers unlock more platform value

Support & Escalations

• Handle all customer success conversations (email, live chat)
• Take escalations from our AI support agent (FIN) during morning times 
• Resolve non-technical escalations from the support team (advanced integration setup, automations/workflows)

Product & Process Improvement

• Manage FIN improvement process: review low CX score conversations, identify patterns, help train the AI
• Document common workflows and solutions for customers and team
• Feed product insights back to the team based on customer conversations

Who We're Looking For

Must Have:

• 3-5 years of experience in Customer Success, Support at a B2B SaaS company
• Hands-on experience with no-code automation platforms (Make, n8n, Zapier, or similar)
• Fluent English (written and spoken) - you'll be on customer calls regularly
• Excellent communication skills - able to explain technical concepts to non-technical users

Big Advantage:

• Experience with CRM integrations (HubSpot, Pipedrive, Salesforce)
• Built real automation workflows for business use cases
• Previous work in product-led growth companies
• Advanced experience with Intercom, customer.io & Posthog

To Apply: Please include a brief note about your experience with no-code automation tools and any specific integrations you've worked with.