Technical Support Manager

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Technical Support Manager to join our professional team.

Requirements:

• Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
• Experience working with API documentation and integrations, and log analysis is a must
• 1+ year of experience in customer support within fintech or financial services 
• Strong analytical thinking and problem-solving skills
• Experience in creating, managing, and processing support tickets efficiently
• Ability to handle multiple chat conversations in a high-workload environment
• Excellent written and verbal communication skills
• English level: Upper Intermediate or higher
• Technical education will be an advantage

Responsibilities:

• Support merchants by providing updates on the status of their channels

• Analyze integration issues and identify effective solutions

• Assist merchants in using the admin panel and its functionality

• Respond quickly to incoming messages and escalate issues when necessary

• Monitor ticket statuses and ensure timely feedback to merchants

What we offer:

• The opportunity to grow with a rapidly expanding international fintech company

• Continuous learning and career development opportunities

• Interesting challenges, ownership, and real impact on the business 

• Remote-first culture and a supportive team environment