CRM Retention Manager

Eldorado is a fast-growing iGaming product focused on player engagement, retention, and long-term value in international markets.

We are looking for a CRM Retention Manager to develop and execute retention campaigns, optimize player communication, and improve player lifetime value across multiple markets.

Responsibilities:

• Plan and execute CRM campaigns across Email, SMS, Push Notifications, WhatsApp, and other communication channels
• Build and manage player segmentation based on behavior, lifecycle stage, and value
• Develop automated player journeys and retention workflows
• Analyze campaign performance and optimize communication strategies
• Collaborate with Product, Analytics, VIP, and Marketing teams
• Support retention initiatives, loyalty programs, and promotional activities
• Conduct A/B testing and implement data-driven improvements
• Monitor player engagement, retention, and reactivation metrics

Requirements:

• 2+ years of CRM or Retention experience within iGaming
• Experience working with LATAM markets is a strong advantage
• Hands-on experience with CRM platforms and automation tools
• Understanding of player lifecycle and retention mechanics
• Strong analytical mindset and data-driven decision-making skills
• Experience with segmentation, A/B testing, and campaign optimization
• English — Upper-Intermediate+

About Eldorado

Eldorado is a fast-growing iGaming product focused on delivering high-quality player experiences through cutting-edge technology and data-driven strategies. We specialize in player acquisition, retention, and engagement, combining strong analytics with innovative communication tools to maximize lifetime value.