Client Support Specialist

Hello, future colleague!

At DreamPlay, we create pixel-perfect slot games powered by our own engine. We are reinventing the gambling experience by delivering unique, high-quality games to the market.
We are a team of professionals who value quality, ownership, transparency, and collaboration. We believe in a results-driven environment where everyone has the space to grow, contribute, and make an impact.

We are looking for a Client Support Specialist to support our B2B partners and internal teams by ensuring fast issue resolution and smooth operational communication.

Key Responsibilities

• Process incoming tickets from B2B partners and internal teams.
• Respond to partner requests according to SLA requirements.
• Investigate and resolve issues related to integrations, game rounds, wallets, API errors, bonuses, and Back Office functionality.
• Escalate complex cases to Development, QA, and DevOps teams.
• Communicate with partners via Slack, Teams, Telegram, email, and ticketing systems.
• Maintain clear documentation of common issues and solutions.

Requirements

• 1+ years of experience in iGaming support.
• Understanding of game integrations, API flows, bonus mechanics, wallets, and game sessions.
• Experience with ticketing systems (Jira, ClickUp, or similar).
• Ability to analyze logs and identify technical issues.
• Experience working with Back Office systems.
• Upper-Intermediate+ English.
• Strong communication, multitasking, and problem-solving skill.
  Nice to Have
• Experience with Postman or Swagger.
• Basic understanding of JSON/XML.
• Previous experience with a slot game provider.

We Offer:

• Flexible working hours.
• Opportunity to influence and shape a new business direction.
• Career growth within a team of iGaming professionals.
• Supportive, transparent team culture with minimal bureaucracy.
• Time-off policy that fits real life (paid vacation, sick leave, public holiday).
• Benefits for employees.