Customer Research Specialist / Customer Experience Researcher

Customer Research / Deep Interview Specialist (Project, 1–2 months)

We are looking for a Customer Research specialist to run deep user interviews and help us understand real user behavior behind product adoption.

🎯 Goal:

Turn 33,000 app downloads into actionable insights through structured customer conversations and deep qualitative research.

Our app has already been downloaded by ~33,000 users, but we need to go beyond analytics and understand:

• why users downloaded the app
• what they expected

• what actually happened after onboarding

   

🧠 Responsibilities:

• Conduct outbound deep user interviews (phone calls)
• Ask structured discovery questions (e.g. motivation, expectations, drop-off reasons)
• Speak with ~100 users (qualitative research sample)
• Identify key patterns, user needs, and behavioral insights
• Summarize findings into clear product recommendations

• Present initial insights after ~10 interviews, then scale research

   

📊 Format:

• Project-based role (not full-time)
• Duration: 1–2 months
• One-time research sprint: insights → report → recommendations

• No long-term operational responsibilities

   

👤 Ideal candidate:

• Experience in UX research / customer development / qualitative interviews
• Strong communication and interviewing skills
• Ability to structure large qualitative datasets into insights
• Experience in fintech / mobile apps is a plus

• C1 english

   

💰 Compensation:

Budget is flexible and open to discussion based on candidate expectations and experience, as this is our first time hiring for this type of role.

Hiring process

1. HR call (30 min)
2. Call with hiring manager