Account Manager / Customer Support

Join us - a global leader in marketing solutions on platforms like Facebook and Google!

We offer a flexible schedule that includes remote evening, daytime, and weekend shifts.

Allowing you to keep things fresh and varied. 

Requirements:

• 2+ Years Prior experience in customer support, preferably in the affiliate marketing field.
• Experience in affiliate marketing or previous experience with ad launches will be a great advantage.
• B2 English level or above, both written and verbal.
• Strong communication skills and a genuine commitment to delivering outstanding service.
• Proven ability to take initiative and resolve issues independently.

Responsibilities:

• Provide prompt, effective support aligned with company standards via chat, with demo calls upon request.
• Manage ad accounts by monitoring status and balances, handling appeals, and processing ID reviews.
• Work closely with other departments to resolve customer queries efficiently.
• Identify areas for improvement to enhance customer experience and streamline processes.

We Offer:

🌍 Remote work from anywhere 🌴 Unlimited paid vacation days

⏱ Evening, daytime, and weekend shifts. 🤒 10 paid sick days 🗣 English classes 📚 Take part in conferences worldwide