Technical Support Manager (PSP)

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly motivated Technical Support Manager (PSP) to join our professional team.

Requirements:

• Work schedule: 2 days on / 2 days off, from 8:00 AM to 8:00 PM
• Experience working with API documentation, API integrations, and log analysis is a must
• 1+ year of experience in customer support within fintech, banking, or financial services is a must
• Strong analytical thinking and problem-solving skills
• Experience in creating, managing, and processing support tickets efficiently
• Ability to handle multiple chat conversations in a high-workload environment
• Excellent written and verbal communication skills
• English level: Upper Intermediate or higher
• Technical education will be an advantage

Responsibilities:

• Support merchants by providing timely updates on the status of their payment channels
• Analyze integration-related issues and help identify effective solutions
• Assist merchants with the admin panel and its functionality
• Respond promptly to incoming messages and escalate issues when required
• Monitor ticket statuses and ensure merchants receive timely feedback

What we offer:

• Professional development and leadership growth opportunities
• An opportunity to contribute to and develop a key function within a growing fintech company
• A dynamic, collaborative, and innovative work environment
• Remote work and a friendly, professional team