Delivery Manager (IT Outsourcing / Staff Augmentation)

We are currently looking for an experienced Delivery Manager who will lead multiple client accounts, coordinate distributed engineering teams, and ensure stable, high-quality delivery across outstaff and outsourcing projects.

This role is ideal for a strong Middle+ / Senior specialist with solid hands-on experience in IT outsourcing / staff augmentation environments, who is comfortable owning delivery processes end-to-end, managing client relationships, and driving operational excellence in a fast-paced service business.
 

What you will do

• Lead and coordinate multiple outstaff / outsourcing projects across international client accounts
• Build strong client relationships and act as a trusted delivery partner
• Ensure transparent, predictable, and high-quality delivery across active engagements
• Maintain regular communication with clients, engineers, recruiters, and internal stakeholders
• Proactively manage delivery risks, escalations, priorities, and expectations
• Coordinate staffing activities together with Recruitment and Resource Management teams
• Participate in candidate evaluation, interviews, and team formation processes
• Monitor team performance, engagement, workload, and overall delivery health
• Drive operational improvements and optimize delivery processes
• Collaborate with the Sales team during pre-sales, discovery, and solution discussions
• Support account growth and identify upsell / expansion opportunities
• Ensure project documentation, reporting, and operational processes are properly maintained
• Align delivery quality, timelines, budgets, and client expectations
   

Who we are looking for

• 5+ years of experience in Delivery Management / Project Management / Account Management within IT services
• Mandatory hands-on experience in IT outsourcing / outstaff / staff augmentation companies
• Experience managing multiple client accounts and distributed teams simultaneously
• Strong client-facing communication and stakeholder management skills
• Proven experience working directly with international clients
• Strong understanding of SDLC and delivery processes
• Practical experience with Agile / Scrum methodologies
• Experience working in fast-paced service environments with shifting priorities
• Strong ownership mindset and ability to work autonomously
• Excellent organizational, communication, and people management skills
• Ability to identify risks early and drive problem resolution independently
• Higher education (required)
• Confident experience with Jira, Confluence, Google Workspace, and delivery tracking tools
• English level — Upper-Intermediate / Advanced or higher (mandatory for daily communication)
   

Nice to have

• Experience participating in pre-sales and discovery phases
• Experience with resource planning and staffing coordination
• Background in service delivery operations
• Experience working with remote international teams across multiple time zones
   

What you get

• Opportunity to directly influence delivery processes and account growth
• Work with international clients and modern technology projects
• Strong delivery-focused environment with experienced leadership
• Fully remote work format
• Competitive compensation
• 20 working days of paid vacation
• 10 paid sick leave days
• 8 public holidays
• Full coverage of all necessary work equipment and tools
• Professional growth opportunities inside a growing service company