Customer Success Manager

DMT Business Development is a leading B2B lead generation and appointment setting agency. We create tailored & effective strategies for clients based on their needs and goals. Our team generated over 2m leads for hundreds of clients and booked 10k+ appointments with businesses of any scope.

Currently we have an open vacancy for Customer Success Manager.

Working conditions:
 

• Working hours: Monday-Friday, 2 PM to 10 PM (Kyiv time);
• 20 paid vacation days per year and company events.
• A young and friendly team environment.
• Benefits include company guarantees, bonuses, and corporate event.
  
  Responsibilities:
   
• Interact with existing customers;
• Get new projects started and develop strategies, manage campaigns;
• Organize customer service at the highest level;
• Assign tasks to the members of the team;
• Cooperate with other teams to reach goals;
• Provide feedback to the client about the work done;
• Ensure high team performance;
• Get feedback and scores from clients;
• Handle complaints and issues;
• Analyze the success of the project, search for the ways to improve company’s performance.
  
  Requirements:
   
• Experience working in an equivalent position (preferably);
• Excellent communication skills;
• Advanced written and spoken English;
• Good understanding of how to work with clients;
• Experience working with native English speakers.
  
   We aim to build a team of like-minded people who strive to show great results and are ready to tackle the challenges of the dynamic market!