Customer Support Representative (calls)

 Working shift:  Sat-Wed 15:30 – 00:00 (Kyiv time), Thursday & Friday – days off.

Looking for a Customer/Technical Support Representative to work on a Canadian healthcare project via phone.
Full-time, remote, long-term (equipment is provided)

Mandatory Requirements:
• Strong verbal and written English skills.
• Business communication and soft skills.
• Ability to work efficiently both independently and with a team.
• Ability to handle multiple tasks simultaneously, and effectively manage priorities.
• Critical and consecutive thinking.
• Strong learning abilities.
• Corporate ethics.


Main Responsibilities:

• Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications, and other issues using available resources over the phone and email;
• Create and process support tickets.