L3 Support Specialist - US Hours (4 PM - 12 AM EST)

About the Project

This modern centralized SaaS solution serves US-based home medical equipment providers and hospitals. The platform manages scheduling, invoicing, documentation, and logistics.

Does this relate to you?

• Readiness to work from 4 PM EST
• 3–5+ years of experience in IT support across SaaS, Healthcare, or Enterprise sectors
• Expertise in .NET including C# and ASP.NET Core as a primary requirement
• Proficiency in MySQL or PostgreSQL and API troubleshooting
• Deep understanding of Microservices, authentication, authorization, and API security
• Background in ticketing systems, incident management, and SLAs
• Strong analytical thinking and collaboration with Dev, QA, and DevOps teams
• Upper-Intermediate (B2) English level or higher

A new team member will be in charge of:

• Act as a Level 3 escalation point for complex system issues
• Resolve problems within backend services, APIs, and database layers
• Work with developers to identify root causes and implement permanent fixes
• Track system health, performance, and errors proactively
• Maintain internal knowledge bases and incident reports
• Support bug fix testing, API updates, and CI/CD deployment processes

Ready to try your hand? Send your CV without a doubt!