VIP Team Lead (casino)

We are a licensed iGaming product focused on the Ukrainian market, currently in a rapid growth and scaling phase, with a clear ambition — to become the #1 choice for players in Ukraine.

We are looking for a VIP Team Lead who will take full ownership of the VIP function and play a key role in building a high-performing VIP unit for high-value players.

This is not just an operational role — it’s an opportunity to influence strategy, key business metrics, and build a scalable system for long-term growth.

Key Responsibilities

• Own and drive the VIP strategy (acquisition, retention, and revenue growth of VIP / high-value players)
• Build, lead, and scale a high-performing VIP team
• Analyze player behavior and identify high-impact growth opportunities
• Implement segmentation models (pre-VIP / VIP / HVP)
• Design and optimize personalized VIP offers, loyalty programs, and engagement mechanics
• Proactively identify churn risks and run reactivation campaigns
• Collaborate closely with Marketing, Product, CRM, and Analytics to enhance VIP experience
• Continuously improve processes, tools, and communication flows for scalability

Requirements

• 3+ years of experience in iGaming with a strong focus on VIP / high-value segment
• Proven track record of driving retention and revenue growth through VIP strategies
• Strong understanding of player lifecycle and loyalty mechanics
• Hands-on experience with CRM systems (Customer.io is a plus)
• Experience in Tier-1 markets
• Strong analytical and data-driven mindset
• Experience in team management and building processes from scratch is a strong advantage
• Multichannel communication experience (calls, WhatsApp, Telegram, email)
• English level: Intermediate+

What We Offer

• A key role with direct impact on VIP revenue and business growth
• Opportunity to build or scale the VIP function from the ground up
• Competitive compensation aligned with experience and impact
• Fast-paced, flexible environment with no bureaucracy
• Direct collaboration with product and business stakeholders
• Strong team and a performance-driven culture