Technical Support Specialist - Warsaw

Beta Community Support / TechOps agent (hybrid in Warsaw)

Join our team working on one of the TOP-3 navigational apps focused on outsmarting traffic.
The Beta community includes ∼20 thousand volunteers worldwide who participate in testing Beta version of the app, and helping to improve product quality.

Requirements:

● High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology;
● 1+ year in Technical Support or 1+ year in manual QA;
● Familiarity with bug tracking systems and test management tools;
● Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements.

Responsibilities:

● Monitoring and debugging Beta community bug reports, suggestions and forum posts;
● Releasing Beta-staged versions to the community via Centercode;
● Identifying important and critical issues to track and report about to internal teams.

Will be a plus:

● Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS);
● Experience utilizing log files to debug and analyze issues;
● Experience in operating test tools and conducting analysis of test data;
● Good understanding of Client-Server architecture.

We offer:

● Great international team of professionals (Kyiv, Warsaw, Tel Aviv, New York);
● Compensation package (20 paid vacation days, paid sick leaves), flexible working hours;
● Work with cutting edge technologies;
● Medical Insurance;
● English courses with a native speaker, yoga, paid tech training and other activities for professional growth;
● Hybrid work mode (∼3 days in the office);
● International business trips;
● Comfortable office.