Senior Business Analyst/Salesforce Consultant

Summary

Senior Business Analyst and Salesforce Consultant with extensive experience in Salesforce Sales Cloud, CPQ, and CRM integrations within complex enterprise environments. Proven expertise in requirements gathering, data mapping, and system integration supporting large-scale transformation initiatives. Skilled in Jira, Confluence, and UAT processes, with a strong background in financial services and SaaS domains. Adept at collaborating with cross-functional teams to drive alignment across business and technology platforms.

• Location: Flexible (Europe)
• Duration: Long-term, no specifics yet, but we assume 6m+

Role Overview

This role involves supporting a large-scale integration program within a complex fintech enterprise environment. The Senior Business Analyst / Salesforce Consultant is responsible for aligning business needs with technology solutions, ensuring consistency across processes, systems, and stakeholders. The role requires close collaboration with cross-functional teams to define requirements and support the delivery of scalable, high-impact CRM solutions.

Key Responsibilities

• Lead requirements gathering, analysis, and documentation across business and technical domains.
• Identify and manage dependencies across multiple systems, teams, and workstreams.
• Translate business needs into structured user stories and clearly defined acceptance criteria.
• Perform data mapping and support data model alignment across integrated platforms.
• Coordinate and support User Acceptance Testing (UAT), ensuring readiness and quality of deliverables.
• Evaluate and recommend third-party tools and integration approaches.
• Support data migration and complex system integration activities.
• Collaborate with cross-functional stakeholders to ensure end-to-end solution alignment.
• Contribute to solution design, functional specifications, and delivery planning.

Led end-to-end requirements engineering, including stakeholder alignment, cross-system dependency mapping, and translation of business needs into actionable delivery artefacts. Supported data mapping and model alignment, defined acceptance criteria, coordinated UAT activities, and contributed to integration and migration efforts. Actively participated in solution design and tooling decisions within a complex enterprise landscape.

Technologies & Tools: Enterprise CRM platforms (Salesforce ecosystem), CPQ solutions, Jira, Confluence, third-party integrations, data mapping techniques, UAT processes, and enterprise integration methodologies.

Additional Context

Contributed to a high-impact transformation initiative within the fintech domain, focused on improving operational efficiency, scalability, and platform consistency. Involved in efforts related to system modernization, process optimization, and tooling strategy.

Key Skills and Experience

• Strong experience as a Senior Business Analyst or CRM Consultant in fintech or enterprise environments.
• Hands-on experience with Salesforce ecosystem and CPQ solutions.
• Proficiency in requirements management, stakeholder communication, and documentation tools (e.g., Jira, Confluence).
• Experience with third-party integrations and complex system landscapes.
• Solid understanding of data models, data mapping, and system integrations.
• Proven ability to support and coordinate UAT processes.
• Ability to operate effectively in large-scale, cross-functional environments.
• Experience in transformation and integration programs.

Preferred:

• Experience in fintech or enterprise SaaS environments.
• Background in CPQ implementations or optimisation.
• Exposure to solution design, technical analysis, or delivery coordination.