Support Engineer/ Systems Engineer L2/L3 Level Offline

Responsibilities

- First responder for resolving tickets via phone, email, and ticketing system.

- Utilize ticketing system to resolve, document, escalate and communicate professionally with client.

- Collaborate with other staff members when presented with a challenge beyond your expertise, while learning from theirs.

- Participate and support technology upgrade project initiatives such as Office 365 migrations, desktop hardware deployments, and Cisco Meraki

network upgrades.

Required Skills

- Ability to communicate effectively with technical and non-technical users.

- Provide desktop & end-user support for both hardware and software.

- Strong knowledge of common desktop productivity applications such as MS Office Suite, Adobe Acrobat, Intuit QuickBooks, Office 365, and Google GSuite

- Excellent troubleshooting skills with different Operating Systems such as Windows 7, Windows 8.1, Windows 10 and MAC OSX.

- Knowledge of Active Directory, DHCP, DNS, Print Services, File Services, GPOs and other common Windows Server roles.

- Familiar with SaaS solutions such as Office 365, Azure, Google GSuite, and others.

- Ability to work independently as well as on a team.

- Ability to learn and document processes of third-party applications that you might not be familiar with.

- Be a self-starter, eager to learn and get involved in the troubleshooting process.

- Have a solid, practical knowledge of system and application logs, as well as performance monitoring tools.

- Proficient in the use of remote-control utilities and RMM tools such as LogMeIn and Teamviewer.

Beneficial Skills

- Experience working for an MSP a plus.

- Cloud virtualization including Microsoft Azure.

- Experience with backup solutions such as Acronis

- Familiar with Cisco Meraki and networking general principles

- Knowledge of VPN solutions and technologies.

- Training and or Certificates

- Bachelor’s Degree in computer science or equivalent experience, plus 5 Years Working Experience in related Field.

- Microsoft Azure Certifications a plus.

- Microsoft Office 365 Certifications a plus

- Microsoft Certifications a plus

- CompTIA Certifications a plus

We offer:

-- Outstanding projects

-- Well-coordinated team of professionals

-- Paid vacation (21 days), completely paid sick days (up to 5 days)

-- Adequate management

-- Coffee-machine, microwave, cookies and comfortable kitchen

-- Modern office with artistic surrounding in Lviv or remote work.