VoIP Engineer

About the Role

We're looking for a VoIP Engineer; this role sits at the intersection of telecom operations and integration work, with real ownership and direct business impact. You'll be responsible for the full lifecycle of communication channels: voice, SMS, email, and WhatsApp, keeping them reliable, optimized, and well-integrated across the business.

Key Responsibilities

- Own day-to-day operations of IP telephony, SMS/RCS, email, and WhatsApp Business API (WABA) 

- Configure, troubleshoot, and administer platforms such as Twilio, Vonage, Voximplant, and similar providers 

- Build and optimize call routing logic: IVR, voicemail, business hours, transfers, CLI, call recordings 

- Support telecom components integrated into the CRM: logs, templates, escalations, and routing modifications 

- Deliver integrations across communication systems using APIs, webhooks, and WebSockets 

- Handle internal support requests via a ticketing system; collaborate with QA during incidents and testing  

What We're Looking For

Required:

• Strong understanding of SIP, VoIP, trunks, routing logic
• Hands-on experience troubleshooting voice, SMS, email, or messaging channel incidents
• Ability to work with APIs, webhooks, JSON, logs, and provider documentation
• Self-sufficient, proactive, and comfortable managing vendors independently
• Fluent English

Nice to have:

• Experience with Twilio, Vonage, Voximplant, or similar platforms
• WABA operational knowledge
• Email deliverability and blacklist management
• SQL and spreadsheet skills
• Contact centre or high-volume comms environment background
• Scripting or automation experience

What We Offer

• Fully remote position (European timezone)