Helpdesk Engineer. Newsletter Infrastructure Operations

About the Role

We're looking for a detail-oriented and reliable operations assistant to join our team. This is an entry-level position - no infrastructure experience necessary. What matters most to us is that you're a confident computer user, pick up new tools quickly, and appreciate when things are organized and done properly.

We'll teach you everything you need to know. Our processes are well-structured and checklists are ready - your job is to follow them carefully and flag any issues that arise.

What You'll Do

Account & Tool Support

• Create and configure accounts on platforms following established instructions
• Maintain spreadsheets: update statuses, input data, ensure information stays current
• Monitor account issues and report them promptly

Basic Technical Tasks

• Verify configuration correctness against checklists
• Perform regular functionality checks on tools and systems
• Document errors: what happened, what you did, and what fixed it

Communication & Team Support

• Respond to incoming requests and route them to the appropriate team members
• Prepare materials and access credentials for team members
• Keep your lead informed of task status updates without waiting to be asked

Requirements:

• Confident computer user: Browsers, tabs, extensions, settings - none of this intimidates you
• Comfortable with Google Sheets: Filters, basic formulas, sorting
• Eye for detail: You notice when something doesn't add up

• English B1+ level: For reading instructions and written communication

   

Nice to Have (But Not Required):

• Experience in technical support or operations roles
• Familiarity with CRM, helpdesk systems, or email marketing platforms

• Basic understanding of how email works (no deep technical knowledge needed)

   

You're a Great Fit If You:

✓ Take pride in completing tasks correctly the first time

✓ Find meaning in repetitive work - you see quality, not just routine

✓ Prefer clear instructions to vague autonomy

✓ Update your status proactively, without being asked

✓ Report errors immediately, not at the end of the day

This Role Isn't for You If You:

✗ Get bored without creative tasks

✗ Tend to skip steps when you're in a hurry

✗ Prefer to figure things out on the fly rather than follow a process

About Growth

This is an excellent entry point into digital infrastructure, with opportunities to gradually take on more technical responsibilities as you develop in the role.

What it means to be part of our Team

• Multinational and intercultural experience
• Corporate library
• A world-class team to work with
• Growth opportunities
• Cutting-edge frameworks and technologies
• Competitive salary
• Common team activities (football, basketball, tennis, board games, and more)
• Bonuses according to the policy
• 21 paid vacation days & 14 paid sick leaves
• Work-life balance
• Cozy office in Warsaw available for you whenever you need it
• Coffee, tea, sweets, fruits, and more snacks
• Adequate teammates

 Interested?

We’re always on the lookout for passionate, driven, and curious people to join our team.

If that sounds like you - we’d love to hear from you!