Technical Support

About the Company

Our partner is a US-based Managed Service Provider with 6+ years on the market. 
 

Core services:

• Microsoft infrastructure
• Networking
• Cybersecurity
• Telephony & VoIP
• Backup & disaster recovery
• Remote server management

The company is currently in an active growth phase — scaling the team and leveling up service quality.

Responsibilities

• Administer the M365 tenant: Exchange Online, SharePoint Online, Teams, OneDrive
• Manage identity in Entra ID (Azure AD): MFA, Conditional Access, SSO, B2B/guest access, group-based licensing
• Configure security and compliance policies: DLP, retention, sensitivity labels, eDiscovery, Defender for Office 365
• Support hybrid configurations: Exchange Hybrid, Entra Connect / Cloud Sync
• Plan and execute mail and content migrations (cross-tenant, on-prem to cloud, third-party to M365)
• Handle L3 incidents, escalate to Microsoft Support, drive root-cause analysis
• Document architecture, runbooks, and operational processes

Requirements

• 2+ years of hands-on IT support / helpdesk / system administration experience
• Working knowledge of Microsoft 365 ecosystem
• Understanding of email protocols and security fundamentals (SPF, DKIM, DMARC)
• English B2–C1: ~80% written (tickets, documentation), ~20% calls
• Comfortable with US Eastern Time working hours

Nice-to-have:

• Experience with MimeCast or similar email security platforms
• Experience with Atera, ConnectWise, or other PSA/RMM tools
• Microsoft certifications (MS-102, AZ-104, SC-300)
• Migration experience (cross-tenant, IMAP, hybrid)
• Familiarity with Hyper-V / VMware virtualization

Interview Process

1. Recruiting Interview
2. Tech Interview — English proficiency + surface technical questions
3. Technical interview with team leads — deeper M365 & email questions
4. Offer

Work Environment

• Daily standup 9:00–9:45 AM ET (Ukraine: 16:00 – 01:00, or 15:00 – 00:00 during DST mismatch)
• Communication style: friendly, informal, more like a team chat than corporate hierarchy
• 75–80% written communication (tickets, email), 20–25% calls
• Many clients speak Russian; some are English-only
• Tools: Atera (PSA + RMM), MS Teams, Office 365 stack

Compensation & Benefits

Base Salary – Up to $2,000/month

On-call Bonus – $100/week of duty (~1 week/month)

Annual Bonus – Yes, ≈ 13th salary

Probation – 3 months, fully paid

PTO – 10 vacation days + ~10 US public holidays + 10 personal/sick days

Equipment – Not provided by default. Negotiable.

Payment Options

Crypto (white, legal, with proof of origin)