Client Success/Delivery Manager

Natural Links is a SEO agency specializing in secure link-building, strategic SEO campaigns, and enhancing brand visibility. We partner with innovative companies across fintech, SaaS, and other fast-growing digital industries. Our focus is on delivering measurable, long-term value to clients worldwide.

Why This Role Matters
As a Client Delivery & Account Manager, you are the bridge between our clients' business goals and our production teams. Your role is critical in ensuring projects are executed flawlessly, delivered on time, and aligned with client expectations. You don't just communicate - you manage the entire delivery lifecycle, keeping client satisfaction high and ensuring internal teams are perfectly aligned.

In this role, you will:

• Drive Client Success: Build strong, trust-based relationships and maintain high client satisfaction and retention rates.
• Own the Delivery Process: Act as the ultimate guardian of project deadlines, quality, and scope.
• Connect Teams: Serve as the central hub connecting clients, sales, and SEO/production teams to ensure seamless execution.
• Foster Accountability: Promote a culture of transparency, clear task ownership, and collaboration across the agency.

Key Responsibilities

• Client Relationship Management: Act as the primary point of contact for existing clients via video calls, email, live chat, and messenger platforms; manage ongoing communication, discuss new orders, and share promotional offers.
• End-to-End Delivery & Quality Control: Track and ensure the timely, high-quality delivery of SEO and link-building solutions aligned with client KPIs.
• Task Management & Team Coordination: Translate client requests into clear, actionable tasks for internal SEO and production teams; prioritize backlogs and monitor execution.
• Cross-Functional Communication: Facilitate smooth information flow between clients and internal departments to resolve technical or operational blockers instantly.
• Performance Monitoring: Track project profitability and key account metrics, making strategic adjustments to delivery processes when needed.
• Internal Leadership: Lead regular internal synchronization meetings to communicate project updates, align priorities, and collect team feedback.

Requirements

• Experience: Minimum 1.5+ years of experience in Account Management, Client Delivery, or Project Management (experience in a digital agency is a huge plus).
• Languages: Excellent English communication skills (both written and verbal) for seamless client interaction.
• Task & Process Management: Proven ability to structure tasks, set clear requirements for production teams, and control execution.
• Powerhouse Soft Skills: Exceptional interpersonal, negotiation, and relationship-building skills.
• Organization: Outstanding time management with the ability to multitask and manage delivery across multiple fast-paced projects.
• Problem-Solving Mindset: Analytical thinking with a proactive approach to handling blockers and preventing project delays.

Preferred Skills & Qualities

• Familiarity with SEO practices and link-building terminology.
• Experience working with clients from fast-evolving or regulated industries (Fintech, SaaS, iGaming, Crypto).
• Proficiency in Google Sheets / Excel and task management tools (Jira, Asana, ClickUp, etc.).
• Hands-on experience with CRM platforms (preferably Pipedrive).
• Highly responsible, proactive, detail-oriented, and deeply accountable for the final result.

What We Offer

• Compensation: Competitive salary with quarterly growth opportunities based on performance + monthly bonuses tied to company revenue.
• Flexibility: Results-oriented flexible working hours (zero micro-management).
• Growth: Clear career progression paths in a fast-growing international company.
• Development: Full support for professional training, courses, and educational materials.
• Culture: A friendly, transparent, and collaborative team environment built on mutual support.
   

Be part of our success story and help businesses achieve top Google rankings through ethical and effective SEO. Join us, grow with us, and make your mark in the digital marketing industry!