Customer Support Manager

DalaPay, https://dalapay.com/, is an international Payment Service Provider and technical aggregator that provides comprehensive payment solutions for businesses to accept and make payments globally, optimizing and expanding their operations. 

Except for our global reach we are proud to have a strong presence and successful operations in various African countries. We specialize in offering payment services and technical integration for instant payments to merchants and individuals across various payment methods and currencies. Besides, we have a wide range of clients and collaborate with companies from diverse industries, earning the trust of large enterprises, e-wallet project owners, partner program providers, and more.

We are looking for a highly-motivated Customer Support Manager to join our professional team.

Requirements:

• Experience with API integrations and log analysis

• 1+ year of experience in customer support within fintech, banking, or financial services (mandatory)

• Strong analytical thinking and problem-solving skills

• Experience in creating, managing, and efficiently handling support tickets

• Ability to manage multiple chat conversations under high workload

• Excellent written and verbal communication skills

• English level: B2 or higher

• Technical education is an advantage

Responsibilities:

• Support merchants by providing updates on the status of their channels

• Analyze integration issues and identify effective solutions

• Assist merchants in using the admin panel and its functionality

• Respond quickly to incoming messages and escalate issues when necessary

• Monitor ticket statuses and ensure timely feedback to merchants

What we offer:

• Professional development and leadership growth opportunities

• Opportunity to shape and lead a critical function in a growing fintech

• Dynamic, collaborative, and innovative work environment

• Remote work and a friendly and professional team