Customer Success Manager

EvoPlay is an IT company that has been building an ecosystem of B2B products and services for the online gaming industry for over 10 years — including innovative gaming platforms, advanced marketing solutions, and analytical tools.
 

As we continue to grow, we are looking for a Customer Success Manager who will play a key role in bridging communication between our clients and product teams.
 

Responsibilities:
 

• Manage and develop long-term relationships with B2B clients using the platform
• Lead onboarding of new partners and support the launch of their programs
• Advise clients on how to effectively use platform features and maximize value
• Gather and analyze client feedback, translating insights into product improvements
• Collaborate with support, product, and engineering teams to resolve client issues
• Monitor client activity and proactively drive engagement and success
• Contribute to improving customer experience and internal processes
   

Requirements:
 

• 2+ years of experience in an IT company as a Customer Success Manager or in a similar role
• Hands-on experience working with B2B clients
• Understanding of SaaS products and digital platforms
• Basic knowledge of web technologies, APIs, and client-server architecture
• Ability to analyze technical issues and clearly communicate them to engineering teams
• Experience with task management tools (Jira, Linear, or similar) and cross-functional collaboration
• Understanding of SDLC and familiarity with Agile and Waterfall methodologies
• Strong analytical skills and ability to work with data and metrics
• English level: Upper-Intermediate or higher
   

We offer:
 

• 20 working days of paid vacation annually
• 22 sick leave days
• Medical insurance
• Corporate discount program
• Access to courses, training, and a self-learning library
• Internal mobility and rotation program
• Flexible working hours (start between 8:00–11:00)
• Group discussions and one-on-one sessions with a psychologist